I have 3-5a.m. set up as our maintenance window. All customers are told
when we do an install that we do updates at that time of day and to
expect outages at that time of day. Since firmware updates aren't that
often, this type of outage would be rare but we still get that one
customer who is going to complain to management. It's human nature to
forget and to not listen to instructions, that's why I like the idea of
setting up a phone system that can announce outages and re-direct calls
to various departments, ie. sales/service/management.
On 4/15/21 5:02 AM, Matt Hoppes wrote:
Planned maintenance:
Commercial Dedicated - We send out a notice about 1 week ahead of
time, then at the start and completion of the event.
Residential - If it's going to be more than 5 minutes we post to
Facebook a day before and put a notice up on our phone system. If it's
going to be less than 5 minutes (e.g. rebooting an AP) we don't do
anything.
All of this work is scheduled in our 2-4am time window and we have a
fair amount of redundancy. Unless what we are doing is affecting the
access equipment normally it doesn't take anything down.
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