I was a real opponent of using FB. But, the truth is, it's where our customers live. We are getting more and more messages from customers and potential customers coming in over FB. Now, our FB posting are where customers look to first. We send email and we have opt in SMS messages that go out as well for maintenance, outages, etc. But we also post FB because more people look at that - especially when there is an outage - that look at their email. Now, housekeeping is important in FB. Once the outage is over, we delete the posting. Don't need potential customers going back and perusing your outage notices. But again, I hated FB - but I've learned to adopt it and it's to our benefit.
Dave On Wed, Apr 14, 2021 at 10:25 PM Jan-GAMs <j.vank...@grnacres.net> wrote: > I wouldn't use FB if it was the last available option on the planet, but I > really like the PBX idea. It's professional, courteous, and affords > immediate response. > On 4/14/21 5:58 PM, Jesse DuPont wrote: > > For sure, some people won't receive the notification if their Internet > from us is down (because they're not in cell coverage), but it's a very > small percentage. They also won't receive an email (which more often than > not goes to spam anyway). And most of the older generation (I'm in my 40's, > so I'm speaking of my parents) are using iPads now anyway. Overall, using > FB has been very effective at reaching a large percentage of our customer > base. We do also update our IVR when we have outages so people calling get > it there, but it happens more quickly on FB. > > > *Jesse DuPont* > > Owner / Network Architect > email: jesse.dup...@celeritycorp.net > Celerity Networks LLC / Celerity Broadband LLC > Like us! facebook.com/celeritynetworksllc > > Like us! facebook.com/celeritybroadband > > > On 4/14/21 5:23 PM, Jan-GAMs wrote: > > Some of our customers use cell phones, some live in areas where cell > phones don't work and most of our customers are older than dirt. Many use > computers to communicate with the outside world. No internet, their world > is broken. > On 4/14/21 3:35 PM, David Coudron wrote: > > The majority of our customers receive email/twitter and check Facebook > from their phones. In fact, I believe the majority of customers use their > phone as their primary email platform. Very few check email from > computers anymore. However this is skewed by age. Older customers use the > computer more than younger ones. Customers in their 20s and 30s hardly > ever touch a computer and receive email/twitter updates easily during an > outage. While their phones are set to use wifi, when it isn’t there they > continue on cellular. > > > > Regards, > > > > David Coudron > > > > *From:* AF <af-boun...@af.afmug.com> <af-boun...@af.afmug.com> *On Behalf > Of *Jan-GAMs > *Sent:* Wednesday, April 14, 2021 5:30 PM > *To:* af@af.afmug.com > *Subject:* Re: [AFMUG] Notifying customers > > > > let's see, your customer is in an outage and your method of reaching out > to them is via FB, email or twitter? what's wrong with this picture? > > On 4/12/21 9:24 PM, Jesse DuPont wrote: > > We use a Facebook group and avoid posting anything except outages (planned > or otherwise) so they stick on it. > We will also do emails if we have a whole tower own for a planned outage. > > > > *Jesse DuPont* > > Owner / Network Architect > email: jesse.dup...@celeritycorp.net > Celerity Networks LLC / Celerity Broadband LLC > Like us! facebook.com/celeritynetworksllc > > Like us! facebook.com/celeritybroadband > > On 4/12/21 8:39 PM, Steve Jones wrote: > > We have an alerts group on facebook customers can opt into, we ha e Twilio > half set up for powercode to message through, but it seems clunky, > otherwise we just update server plus to handle inbound calls. > > > > On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF <af@af.afmug.com> wrote: > > Wow, Twitter? I am not a Twitter user. I wonder if my customers are? > > Sent from my iPhone > > > > On Apr 12, 2021, at 7:48 PM, Andrew Haninger <ahan...@gmail.com> wrote: > > > > Email and Twitter. > > > > On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF <af@af.afmug.com> wrote: > > What is the best way to notify customers of planned maintenance outages? > Robocalls, text, email? > > Sent from my iPhone > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > > > > > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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