Some of our customers use cell phones, some live in areas where cell
phones don't work and most of our customers are older than dirt. Many
use computers to communicate with the outside world. No internet, their
world is broken.
On 4/14/21 3:35 PM, David Coudron wrote:
The majority of our customers receive email/twitter and check Facebook
from their phones. In fact, I believe the majority of customers use
their phone as their primary email platform. Very few check email
from computers anymore. However this is skewed by age. Older
customers use the computer more than younger ones. Customers in
their 20s and 30s hardly ever touch a computer and receive
email/twitter updates easily during an outage. While their phones are
set to use wifi, when it isn’t there they continue on cellular.
Regards,
David Coudron
*From:*AF <af-boun...@af.afmug.com> *On Behalf Of *Jan-GAMs
*Sent:* Wednesday, April 14, 2021 5:30 PM
*To:* af@af.afmug.com
*Subject:* Re: [AFMUG] Notifying customers
let's see, your customer is in an outage and your method of reaching
out to them is via FB, email or twitter? what's wrong with this picture?
On 4/12/21 9:24 PM, Jesse DuPont wrote:
We use a Facebook group and avoid posting anything except outages
(planned or otherwise) so they stick on it.
We will also do emails if we have a whole tower own for a planned
outage.
*Jesse DuPont*
Owner / Network Architect
email: jesse.dup...@celeritycorp.net
<mailto:jesse.dup...@celeritycorp.net>
Celerity Networks LLC / Celerity Broadband LLC
Like us! facebook.com/celeritynetworksllc
Like us! facebook.com/celeritybroadband
On 4/12/21 8:39 PM, Steve Jones wrote:
We have an alerts group on facebook customers can opt into, we
ha e Twilio half set up for powercode to message through, but
it seems clunky, otherwise we just update server plus to
handle inbound calls.
On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF
<af@af.afmug.com <mailto:af@af.afmug.com>> wrote:
Wow, Twitter? I am not a Twitter user. I wonder if my
customers are?
Sent from my iPhone
On Apr 12, 2021, at 7:48 PM, Andrew Haninger
<ahan...@gmail.com <mailto:ahan...@gmail.com>> wrote:
Email and Twitter.
On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF
<af@af.afmug.com <mailto:af@af.afmug.com>> wrote:
What is the best way to notify customers of
planned maintenance outages? Robocalls, text, email?
Sent from my iPhone
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