Planned maintenance:
Commercial Dedicated - We send out a notice about 1 week ahead of time,
then at the start and completion of the event.
Residential - If it's going to be more than 5 minutes we post to
Facebook a day before and put a notice up on our phone system. If it's
going to be less than 5 minutes (e.g. rebooting an AP) we don't do anything.
All of this work is scheduled in our 2-4am time window and we have a
fair amount of redundancy. Unless what we are doing is affecting the
access equipment normally it doesn't take anything down.
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