Some people actually LIKE Facebook?
*From:*AF <af-boun...@af.afmug.com> *On Behalf Of *Mike Hammett
*Sent:* Thursday, April 15, 2021 7:47 AM
*To:* AnimalFarm Microwave Users Group <af@af.afmug.com>
*Subject:* Re: [AFMUG] Notifying customers
We get it, you don't like Facebook. Many do.
-----
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix><https://www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
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*From: *"Jan-GAMs" <j.vank...@grnacres.net
<mailto:j.vank...@grnacres.net>>
*To: *"Jesse DuPont" <jesse.dup...@celeritycorp.net
<mailto:jesse.dup...@celeritycorp.net>>, "AnimalFarm Microwave Users
Group" <af@af.afmug.com <mailto:af@af.afmug.com>>
*Sent: *Wednesday, April 14, 2021 9:23:55 PM
*Subject: *Re: [AFMUG] Notifying customers
I wouldn't use FB if it was the last available option on the planet,
but I really like the PBX idea. It's professional, courteous, and
affords immediate response.
On 4/14/21 5:58 PM, Jesse DuPont wrote:
For sure, some people won't receive the notification if their
Internet from us is down (because they're not in cell coverage),
but it's a very small percentage. They also won't receive an email
(which more often than not goes to spam anyway). And most of the
older generation (I'm in my 40's, so I'm speaking of my parents)
are using iPads now anyway. Overall, using FB has been very
effective at reaching a large percentage of our customer base. We
do also update our IVR when we have outages so people calling get
it there, but it happens more quickly on FB.
*Jesse DuPont*
Owner / Network Architect
email: jesse.dup...@celeritycorp.net
<mailto:jesse.dup...@celeritycorp.net>
Celerity Networks LLC / Celerity Broadband LLC
Like us! facebook.com/celeritynetworksllc
Like us! facebook.com/celeritybroadband
On 4/14/21 5:23 PM, Jan-GAMs wrote:
Some of our customers use cell phones, some live in areas
where cell phones don't work and most of our customers are
older than dirt. Many use computers to communicate with the
outside world. No internet, their world is broken.
On 4/14/21 3:35 PM, David Coudron wrote:
The majority of our customers receive email/twitter and
check Facebook from their phones. In fact, I believe the
majority of customers use their phone as their primary
email platform. Very few check email from computers
anymore. However this is skewed by age. Older customers
use the computer more than younger ones. Customers in
their 20s and 30s hardly ever touch a computer and receive
email/twitter updates easily during an outage. While their
phones are set to use wifi, when it isn’t there they
continue on cellular.
Regards,
David Coudron
*From:*AF <af-boun...@af.afmug.com>
<mailto:af-boun...@af.afmug.com> *On Behalf Of *Jan-GAMs
*Sent:* Wednesday, April 14, 2021 5:30 PM
*To:* af@af.afmug.com <mailto:af@af.afmug.com>
*Subject:* Re: [AFMUG] Notifying customers
let's see, your customer is in an outage and your method
of reaching out to them is via FB, email or twitter?
what's wrong with this picture?
On 4/12/21 9:24 PM, Jesse DuPont wrote:
We use a Facebook group and avoid posting anything
except outages (planned or otherwise) so they stick on it.
We will also do emails if we have a whole tower own
for a planned outage.
*Jesse DuPont*
Owner / Network Architect
email: jesse.dup...@celeritycorp.net
<mailto:jesse.dup...@celeritycorp.net>
Celerity Networks LLC / Celerity Broadband LLC
Like us! facebook.com/celeritynetworksllc
Like us! facebook.com/celeritybroadband
On 4/12/21 8:39 PM, Steve Jones wrote:
We have an alerts group on facebook customers can
opt into, we ha e Twilio half set up for powercode
to message through, but it seems clunky, otherwise
we just update server plus to handle inbound calls.
On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF
<af@af.afmug.com <mailto:af@af.afmug.com>> wrote:
Wow, Twitter? I am not a Twitter user. I
wonder if my customers are?
Sent from my iPhone
On Apr 12, 2021, at 7:48 PM, Andrew
Haninger <ahan...@gmail.com
<mailto:ahan...@gmail.com>> wrote:
Email and Twitter.
On Mon, Apr 12, 2021, 21:40 Chuck McCown
via AF <af@af.afmug.com
<mailto:af@af.afmug.com>> wrote:
What is the best way to notify
customers of planned maintenance
outages? Robocalls, text, email?
Sent from my iPhone
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