How many customers would be affected at once?
I have an announcement on our PBX that plays for every inbound support
call that normally says 'no known outages' I update that if there is an
outage. Since doing that, It seems that 80% of the customer who would
call because their router needs a reboot will try that after listening
to the 'no known outages' message. During an outage, I can look back
through the CDR's and see the people that call in, but only a few would
actually bother to ring through. Usually those are because they don't
know what site they connect to.
On 4/14/2021 5:30 PM, Jan-GAMs wrote:
let's see, your customer is in an outage and your method of reaching
out to them is via FB, email or twitter? what's wrong with this picture?
On 4/12/21 9:24 PM, Jesse DuPont wrote:
We use a Facebook group and avoid posting anything except outages
(planned or otherwise) so they stick on it.
We will also do emails if we have a whole tower own for a planned outage.
*Jesse DuPont*
Owner / Network Architect
email: jesse.dup...@celeritycorp.net
Celerity Networks LLC / Celerity Broadband LLC
Like us! facebook.com/celeritynetworksllc
Like us! facebook.com/celeritybroadband
On 4/12/21 8:39 PM, Steve Jones wrote:
We have an alerts group on facebook customers can opt into, we ha e
Twilio half set up for powercode to message through, but it seems
clunky, otherwise we just update server plus to handle inbound calls.
On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF <af@af.afmug.com
<mailto:af@af.afmug.com>> wrote:
Wow, Twitter? I am not a Twitter user. I wonder if my
customers are?
Sent from my iPhone
On Apr 12, 2021, at 7:48 PM, Andrew Haninger <ahan...@gmail.com
<mailto:ahan...@gmail.com>> wrote:
Email and Twitter.
On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF
<af@af.afmug.com <mailto:af@af.afmug.com>> wrote:
What is the best way to notify customers of planned
maintenance outages? Robocalls, text, email?
Sent from my iPhone
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