The majority of our customers receive email/twitter and check Facebook from their phones. In fact, I believe the majority of customers use their phone as their primary email platform. Very few check email from computers anymore. However this is skewed by age. Older customers use the computer more than younger ones. Customers in their 20s and 30s hardly ever touch a computer and receive email/twitter updates easily during an outage. While their phones are set to use wifi, when it isn’t there they continue on cellular.
Regards, David Coudron From: AF <af-boun...@af.afmug.com> On Behalf Of Jan-GAMs Sent: Wednesday, April 14, 2021 5:30 PM To: af@af.afmug.com Subject: Re: [AFMUG] Notifying customers let's see, your customer is in an outage and your method of reaching out to them is via FB, email or twitter? what's wrong with this picture? On 4/12/21 9:24 PM, Jesse DuPont wrote: We use a Facebook group and avoid posting anything except outages (planned or otherwise) so they stick on it. We will also do emails if we have a whole tower own for a planned outage. Jesse DuPont Owner / Network Architect email: jesse.dup...@celeritycorp.net<mailto:jesse.dup...@celeritycorp.net> Celerity Networks LLC / Celerity Broadband LLC Like us! facebook.com/celeritynetworksllc Like us! facebook.com/celeritybroadband [X] On 4/12/21 8:39 PM, Steve Jones wrote: We have an alerts group on facebook customers can opt into, we ha e Twilio half set up for powercode to message through, but it seems clunky, otherwise we just update server plus to handle inbound calls. On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF <af@af.afmug.com<mailto:af@af.afmug.com>> wrote: Wow, Twitter? I am not a Twitter user. I wonder if my customers are? Sent from my iPhone On Apr 12, 2021, at 7:48 PM, Andrew Haninger <ahan...@gmail.com<mailto:ahan...@gmail.com>> wrote: Email and Twitter. On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF <af@af.afmug.com<mailto:af@af.afmug.com>> wrote: What is the best way to notify customers of planned maintenance outages? Robocalls, text, email? Sent from my iPhone -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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