the overnight maintenance windows are starting to suck. I didnt know id get old this fast where staying up past 2 am sober means im asleep til at least 10 am. ive moved a lot of that to saturday mornings instead of overnight where feasible. We rarely send out a long term prior notification unless we will see an extended outage. Notifications trigger the "ever since X nothings worked" calls too, one of the downsides. you check the graphs, theyve been down since a week before. then you troubleshoot and they have everything plugged in backwards, but of course they didnt mess with it, thats how our techs installed it. the phone message weve changed for years, I like that because you get the caller ID log, but no direct interaction with the customer since most hang up once they hear the message. It gives you a targeted list of impacted accounts to verify.
love or hate facebook, it generates revenue. since we went live, probably 10 percent of new customers are generated from it. I dont understand people who hate something so much they wont take the money or garner higher customer satisfaction levels. On Thu, Apr 15, 2021 at 9:52 AM Matt Hoppes < mattli...@rivervalleyinternet.net> wrote: > Planned maintenance: > > Commercial Dedicated - We send out a notice about 1 week ahead of time, > then at the start and completion of the event. > > Residential - If it's going to be more than 5 minutes we post to > Facebook a day before and put a notice up on our phone system. If it's > going to be less than 5 minutes (e.g. rebooting an AP) we don't do > anything. > > All of this work is scheduled in our 2-4am time window and we have a > fair amount of redundancy. Unless what we are doing is affecting the > access equipment normally it doesn't take anything down. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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