It's a nice feature if you can pull it off reliability and with ease when an outage happens. I wouldn't want that alert going to every customer that calls in though, but a way to check the status should be available, even if it's almost always "no problems found"
I also don't like FB as a platform and don't give it much thought. We should be thinking more about apps. Does anyone have a dedicated app and what kind of things are you implementing for that? On Wed, Apr 14, 2021 at 7:25 PM Jan-GAMs <j.vank...@grnacres.net> wrote: > I wouldn't use FB if it was the last available option on the planet, but I > really like the PBX idea. It's professional, courteous, and affords > immediate response. > On 4/14/21 5:58 PM, Jesse DuPont wrote: > > For sure, some people won't receive the notification if their Internet > from us is down (because they're not in cell coverage), but it's a very > small percentage. They also won't receive an email (which more often than > not goes to spam anyway). And most of the older generation (I'm in my 40's, > so I'm speaking of my parents) are using iPads now anyway. Overall, using > FB has been very effective at reaching a large percentage of our customer > base. We do also update our IVR when we have outages so people calling get > it there, but it happens more quickly on FB. > > > *Jesse DuPont* > > Owner / Network Architect > email: jesse.dup...@celeritycorp.net > Celerity Networks LLC / Celerity Broadband LLC > Like us! facebook.com/celeritynetworksllc > > Like us! facebook.com/celeritybroadband > > > On 4/14/21 5:23 PM, Jan-GAMs wrote: > > Some of our customers use cell phones, some live in areas where cell > phones don't work and most of our customers are older than dirt. Many use > computers to communicate with the outside world. No internet, their world > is broken. > On 4/14/21 3:35 PM, David Coudron wrote: > > The majority of our customers receive email/twitter and check Facebook > from their phones. In fact, I believe the majority of customers use their > phone as their primary email platform. Very few check email from > computers anymore. However this is skewed by age. Older customers use the > computer more than younger ones. Customers in their 20s and 30s hardly > ever touch a computer and receive email/twitter updates easily during an > outage. While their phones are set to use wifi, when it isn’t there they > continue on cellular. > > > > Regards, > > > > David Coudron > > > > *From:* AF <af-boun...@af.afmug.com> <af-boun...@af.afmug.com> *On Behalf > Of *Jan-GAMs > *Sent:* Wednesday, April 14, 2021 5:30 PM > *To:* af@af.afmug.com > *Subject:* Re: [AFMUG] Notifying customers > > > > let's see, your customer is in an outage and your method of reaching out > to them is via FB, email or twitter? what's wrong with this picture? > > On 4/12/21 9:24 PM, Jesse DuPont wrote: > > We use a Facebook group and avoid posting anything except outages (planned > or otherwise) so they stick on it. > We will also do emails if we have a whole tower own for a planned outage. > > > > *Jesse DuPont* > > Owner / Network Architect > email: jesse.dup...@celeritycorp.net > Celerity Networks LLC / Celerity Broadband LLC > Like us! facebook.com/celeritynetworksllc > > Like us! facebook.com/celeritybroadband > > On 4/12/21 8:39 PM, Steve Jones wrote: > > We have an alerts group on facebook customers can opt into, we ha e Twilio > half set up for powercode to message through, but it seems clunky, > otherwise we just update server plus to handle inbound calls. > > > > On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF <af@af.afmug.com> wrote: > > Wow, Twitter? I am not a Twitter user. I wonder if my customers are? > > Sent from my iPhone > > > > On Apr 12, 2021, at 7:48 PM, Andrew Haninger <ahan...@gmail.com> wrote: > > > > Email and Twitter. > > > > On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF <af@af.afmug.com> wrote: > > What is the best way to notify customers of planned maintenance outages? > Robocalls, text, email? > > Sent from my iPhone > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > > > > > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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