Re: [RE-wrenches] Schneider Tech Support

2023-10-24 Thread Vince McClellan via RE-wrenches
PM > *To:* RE-wrenches > *Cc:* Vince McClellan > *Subject:* [RE-wrenches] Schneider Tech Support > > > > Hello > > Have any of you been in contact with tech support at Schneider? I haven't > worked with their equipment in several years. I'm working on repairing >

Re: [RE-wrenches] Schneider Tech Support

2023-10-24 Thread William Miller via RE-wrenches
What is the magic extension number? William Miller Miller Solar.com 805-438-5600 www.millersolar.com On Tue, Oct 24, 2023 at 11:24 AM Dave Angelini Offgrid Solar via RE-wrenches wrote: > Some of you folks are using really old Phone info.The number changed > almost 3 years ago I believe. >

Re: [RE-wrenches] Schneider Tech Support

2023-10-24 Thread Dave Angelini Offgrid Solar via RE-wrenches
Some of you folks are using really old Phone info.The number changed almost 3 years ago I believe. 1 833 391 8640 5 am to 8 pm Pacific time Dave Angelini Offgrid Solar "we go where powerlines don't" [1]https://offgridsolar1.com/ [2] [1] e-mail offgridso...@sti.net text 209 813 0060

Re: [RE-wrenches] Schneider Tech Support

2023-10-24 Thread Kevin Pegg via RE-wrenches
alf Of Vince McClellan via RE-wrenches Sent: Monday, October 23, 2023 5:28 PM To: RE-wrenches Cc: Vince McClellan Subject: [RE-wrenches] Schneider Tech Support Hello Have any of you been in contact with tech support at Schneider? I haven't worked with their equipment in several years. I&#

Re: [RE-wrenches] Schneider Tech Support

2023-10-23 Thread Vince McClellan via RE-wrenches
Hi Michael I appreciate the info. I'll give that a try tomorrow. Even though I haven't used Schneider equipment much in the last few years, I still have a bunch of systems out there with their products. Vince McClellan Energy Design NABCEP PV Installation Professional p. (541) 485-8122 f. (54

Re: [RE-wrenches] Schneider Tech Support

2023-10-23 Thread William Miller via RE-wrenches
Lic. 773985 *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On Behalf Of *Vince McClellan via RE-wrenches *Sent:* Monday, October 23, 2023 5:28 PM *To:* RE-wrenches *Cc:* Vince McClellan *Subject:* [RE-wrenches] Schneider Tech Support Hello Have any of you been in

Re: [RE-wrenches] Schneider Tech Support

2023-10-23 Thread Michael Morningstar via RE-wrenches
Vince, You'll want to register with them and get the "special number". You'll also get the grid code password. I tried reaching them two weeks ago and last week and couldn't get through. Kinda bummed as Schneider has been my go to for several years. On Mon, Oct 23, 2023 at 5:29 PM Vince McClellan

[RE-wrenches] Schneider Tech Support

2023-10-23 Thread Vince McClellan via RE-wrenches
Hello Have any of you been in contact with tech support at Schneider? I haven't worked with their equipment in several years. I'm working on repairing another contractor's system, and when I tried to call tech support in the middle of the day, no one answered the call. I remember several years ago

Re: [RE-wrenches] Schneider tech support (again)

2019-07-29 Thread Dave Angelini Offgrid Solar
You should have a mobile number directly into support. I just used it last week. If not you are going to have get one from them. If you write me off list I will try and help you get in.. I am cc'ing Sandra also at Schneider. Dave Angelini Offgrid Solar "we go where powerlines don't" http://members

[RE-wrenches] Schneider tech support (again)

2019-07-29 Thread penobscotsolar
Hi all, I have been registered as an installer for Schneider tech support for quite a while. I no longer have a way to contact them. The number I received refers me to internet support. Any help out there. I have a bad out of the box off grid Conext SW 2524. Thanks for any help, Daryl

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-12 Thread William Miller
Ditto here. I tried it when the subject first came up and heard nothing. Therefore it was very handy to know the one digit, unannounced extension for tech support during a recent problem with XW inverters. I know we weren’t supposed to share that one digit number, but I am very glad we did.

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-12 Thread Sandra Herrera
enches@lists.re-wrenches.org Subject: Re: [RE-wrenches] Schneider tech support AWOL? [External email: Use caution with links and attachments] Wrenches, Just fyi, the Schneider registration does not work. Tried it 2x earlier today. https://solar.schneider-electr

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-12 Thread Greg
Wrenches, Just fyi, the Schneider registration does not work.  Tried it 2x earlier today. https://solar.schneider-electric.com/solar-installer-registration/ It gets you there and I filled it out but - got back an email stati

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-10 Thread Sandra Herrera
Herrera sandra.herr...@se.com From: RE-wrenches On Behalf Of Kevin Pegg Sent: Tuesday, April 9, 2019 8:06 PM To: RE-wrenches Subject: Re: [RE-wrenches] Schneider tech support AWOL? [External email: Use caution with links and attachments] Hi folks, Thought I&#

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-09 Thread Kevin Pegg
s smoother sailing, time will tell if they have techs who actually know the product, or are just reading out of a manual. Kevin From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Vince McClellan Sent: April-08-19 8:50 AM To: Glenn Burt Cc: RE-wrenches Subject: Re:

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-08 Thread Vince McClellan
ension. > Circumventing their system helps no one. > > Glenn > > *Sent from my Verizon LG Smartphone* > > -- Original message-- > *From: *William Miller > *Date: *Sat, Apr 6, 2019 12:57 AM > *To: *RE-wrenches;Vince McClellan; > *Cc: * > *Subject:*Re: [R

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-08 Thread Sandra Herrera
Subject: [RE-wrenches] Schneider tech support AWOL? [External email: Use caution with links and attachments] Hi Wrenches, Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-06 Thread Glenn Burt
PMTo: Vince McClellan; RE-wrenchesSubject: Re: [RE-wrenches] Schneider tech support AWOL? Vince,We were asked not to share that information...   Sent from my Verizon LG Smartphone -- Original message--From: Vince McClellanDate: Fri, Apr 5, 2019 5:28 PMTo: RE-wrenches;Cc: Subject:Re: [RE

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-06 Thread Howie Michaelson
s-boun...@lists.re-wrenches.org] *On > Behalf Of *Glenn Burt > *Sent:* Friday, April 5, 2019 3:10 PM > *To:* Vince McClellan; RE-wrenches > *Subject:* Re: [RE-wrenches] Schneider tech support AWOL? > > > > Vince, > > We were asked not to share that information... > >

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread William Miller
, 2019 3:10 PM *To:* Vince McClellan; RE-wrenches *Subject:* Re: [RE-wrenches] Schneider tech support AWOL? Vince, We were asked not to share that information... *Sent from my Verizon LG Smartphone* -- Original message-- *From: *Vince McClellan *Date: *Fri, Apr 5, 2019 5:28 PM

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread Glenn Burt
Vince,We were asked not to share that information...Sent from my Verizon LG Smartphone-- Original message--From: Vince McClellanDate: Fri, Apr 5, 2019 5:28 PMTo: RE-wrenches;Cc: Subject:Re: [RE-wrenches] Schneider tech support AWOL?Hi Kevin Frustrating isn’t it. Try calling the tech

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread Dave Angelini Offgrid Solar
Sandra Herrera @ SE is out of the office this week. I am sure she will comment on this thread. For my clients in really remote places, they know they have to have a second independent power system and 2nd genset. They may not do it but they know from me telling them over and over Dave Angeli

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread Vince McClellan
Hi Kevin Frustrating isn’t it. Try calling the tech support line and then enter the number 8. You should get a real person. > On Apr 5, 2019, at 12:34 PM, Kevin Pegg wrote: > > Hi Wrenches, > > Curious if anyone has had any response from Schneider renewable energy tech > support of late? I

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread Dan Fink
Ray; I agree with "life-threatening" though most big city installers would laugh I'm afraid. Many older off-grid retirees need their oxygen concentrators, CPAP machines, other medical equipment, satphones and internet phones for check-ins with family. They are simply trying to live their lives to t

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread Ray
President Blue Ridge Energy Company Renewable designer/installer since 1978// *From:*RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On Behalf Of *ch...@oasismontana.com *Sent:* Friday, April 5, 2019 1:30 PM *To:* 'RE-wrenches' *Subject:* Re: [RE-wrenches] Schneider te

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread Watt Bradshaw
e-wrenches-boun...@lists.re-wrenches.org] On Behalf Of ch...@oasismontana.com Sent: Friday, April 5, 2019 1:30 PM To: 'RE-wrenches' Subject: Re: [RE-wrenches] Schneider tech support AWOL? Good luck with that. We've had similar issues; I've called and talked to their engine

Re: [RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread chris
nches 'bitching' list). Chris Daum Oasis Montana Inc. 406-777-4309 or 4321 406-777-4309 fax www.oasismontana.com <http://www.oasismontana.com> From: RE-wrenches On Behalf Of Kevin Pegg Sent: Friday, April 5, 2019 10:34 AM To: RE-wrenches Subject: [RE-wrenches] Schneider t

[RE-wrenches] Schneider tech support AWOL?

2019-04-05 Thread Kevin Pegg
Hi Wrenches, Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response. My clients are starting to get irritated, and it is wa