Friends:
I think it unconscionable that Schneider is hiding behind an automated façade. I am grateful to receive the “secret” number. This poor tech support is another reason I will not be specifying Schneider. Thanks Kevin. William Miller Solar 17395 Oak Road, Atascadero, CA 93422 805-438-5600 www.millersolar.com CA Lic. 773985 Quote of the day: “If there is a job you hate, get really, really good at it. Maybe you will hate it less.“ W. Miller *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On Behalf Of *Glenn Burt *Sent:* Friday, April 5, 2019 3:10 PM *To:* Vince McClellan; RE-wrenches *Subject:* Re: [RE-wrenches] Schneider tech support AWOL? Vince, We were asked not to share that information... *Sent from my Verizon LG Smartphone* ------ Original message------ *From: *Vince McClellan *Date: *Fri, Apr 5, 2019 5:28 PM *To: *RE-wrenches; *Cc: * *Subject:*Re: [RE-wrenches] Schneider tech support AWOL? Hi Kevin Frustrating isn’t it. Try calling the tech support line and then enter the number 8. You should get a real person. On Apr 5, 2019, at 12:34 PM, Kevin Pegg <kp...@energyalternatives.ca> wrote: Hi Wrenches, Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response. My clients are starting to get irritated, and it is wasting much time. Kevin _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios:< /span> www.members.re-wrenches.org
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