Thanks Kevin I'll try emailing him. All it takes is one good tech support person on a team to get somewhere on an issue.
Take care, Vince McClellan Energy Design NABCEP PV Installation Professional p. (541) 485-8122 f. (541) 338-8202 If you have received this email and are not the intended recipient, please delete this email. Copying or using any part, content, or attachment of this email is strictly prohibited. On Tue, Oct 24, 2023 at 9:46 AM Kevin Pegg <kp...@energyalternatives.ca> wrote: > I’ve not been able to get through to tech support via phone for some time > now. Try emailing Rhodes rhodes.car...@se.com. Once he is engaged on an > issue the support is quite good and is very knowledgeable about the > product. > > > > Kevin > > > > *From:* RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> *On > Behalf Of *Vince McClellan via RE-wrenches > *Sent:* Monday, October 23, 2023 5:28 PM > *To:* RE-wrenches <re-wrenches@lists.re-wrenches.org> > *Cc:* Vince McClellan <vi...@solarenergydesign.com> > *Subject:* [RE-wrenches] Schneider Tech Support > > > > Hello > > Have any of you been in contact with tech support at Schneider? I haven't > worked with their equipment in several years. I'm working on repairing > another contractor's system, and when I tried to call tech support in the > middle of the day, no one answered the call. I remember several years ago > there was a special number to press once you were in the Schneider tech > support answering system, but if you followed the prompts you wouldn't > actually get to tech support. > > > > Thanks in advance to anyone who can help, > > > Vince McClellan > > Energy Design > > NABCEP PV Installation Professional > > p. (541) 485-8122 f. (541) 338-8202 > > > > If you have received this email and are not the intended recipient, please > delete this email. Copying or using any part, content, or attachment of > this email is strictly prohibited. > > >
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