Kevin, Please contact me directly with case numbers, and I will follow up with the team. We are working on smoothing out the process, not to make excuses but we made several changes that have created challenges. Starting from creating a different access point for end-user and professionals, then we moved the team from California to Colorado. We are actively working the bugs, but I know we have also had some IT issues with email response.
Regards, Sandra Herrera sandra.herr...@se.com From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of Kevin Pegg Sent: Friday, April 5, 2019 9:34 AM To: RE-wrenches <re-wrenches@lists.re-wrenches.org> Subject: [RE-wrenches] Schneider tech support AWOL? [External email: Use caution with links and attachments] ________________________________ Hi Wrenches, Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response. My clients are starting to get irritated, and it is wasting much time. Kevin ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. ______________________________________________________________________
_______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
