William, I have not tried to reach Schneider recently, so I can't speak to any changes in the last several months. However, previously, my experience with their tech support had been generally good, and certainly never comparably bad as the good old days of Xantrex. Hopefully folks' recent bad experience is an anomaly, I've been putting all my eggs in that basket. And I think their new support protocol actually has installers in mind, by giving us a less crowded phone support when we need it. They vet folks to make sure they are actually installers and they're resources are geared toward the folks we really want them to support so that we are not left on hold for hours. Hopefully this is working the way I assume it is supposed to be working. Howie
On Sat, Apr 6, 2019, 12:57 AM William Miller <will...@millersolar.com wrote: > N: > > > > I think it unconscionable that Schneider is hiding behind an automated > façade. I am grateful to receive the “secret” number. This poor tech > support is another reason I will not be specifying Schneider. > > > > Thanks Kevin. > > > > William > > > > Miller Solar > > 17395 Oak Road, Atascadero, CA 93422 > > 805-438-5600 > > www.millersolar.com > > CA Lic. 773985 > > > > Quote of the day: “If there is a job you hate, get really, > > really good at it. Maybe you will hate it less.“ W. Miller > > > > *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On > Behalf Of *Glenn Burt > *Sent:* Friday, April 5, 2019 3:10 PM > *To:* Vince McClellan; RE-wrenches > *Subject:* Re: [RE-wrenches] Schneider tech support AWOL? > > > > Vince, > > We were asked not to share that information... > > > > > > > > *Sent from my Verizon LG Smartphone* > > > > ------ Original message------ > > *From: *Vince McClellan > > *Date: *Fri, Apr 5, 2019 5:28 PM > > *To: *RE-wrenches; > > *Cc: * > > *Subject:*Re: [RE-wrenches] Schneider tech support AWOL? > > > > Hi Kevin > > Frustrating isn’t it. Try calling the tech support line and then enter the > number 8. You should get a real person. > > > > > On Apr 5, 2019, at 12:34 PM, Kevin Pegg <kp...@energyalternatives.ca> > wrote: > > Hi Wrenches, > > > > Curious if anyone has had any response from Schneider renewable energy > tech support of late? I have submitted 4 cases over the last 3 weeks, > couple warranty claims, couple tech questions - and have had absolutely > zero response. > > > > My clients are starting to get irritated, and it is wasting much time. > > > > Kevin > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios:< /span> > www.members.re-wrenches.org > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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