William,If you were to register through the website as the support number and
the website and the representative on here asked, you would have been provided
with the access number, just like the others of us who have followed their
requested procedure.Having worked the other side of telephone support line, I
understand their attempts to screen calls into installers who they can expect
will have a modicum of system comprehension, and all others in their
troubleshooting attempts.They further categorize callers by asking for your
NABCEP number (if you are so inclined) which would also aid in identifying a
callers level of experience and comprehension.Circumventing their system helps
no one.GlennSent from my Verizon LG Smartphone------ Original
message------From: William MillerDate: Sat, Apr 6, 2019 12:57 AMTo:
RE-wrenches;Vince McClellan;Cc: Subject:Re: [RE-wrenches] Schneider tech
support AWOL?Friends: I think it unconscionable that Schneider is hiding behind
an automated façade. I
am grateful to receive the “secret” number. This poor tech support is
another reason I will not be specifying Schneider. Thanks Kevin. William Miller
Solar17395 Oak Road, Atascadero, CA 93422805-438-5600www.millersolar.comCA Lic.
773985 Quote of the day: “If there is a job you hate, get really, really good
at it. Maybe you will hate it less.“ W. Miller From: RE-wrenches
[mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Glenn BurtSent:
Friday, April 5, 2019 3:10 PMTo: Vince McClellan; RE-wrenchesSubject: Re:
[RE-wrenches] Schneider tech support AWOL? Vince,We were asked not to share
that information... Sent from my Verizon LG Smartphone ------ Original
message------From: Vince McClellanDate: Fri, Apr 5, 2019 5:28 PMTo:
RE-wrenches;Cc: Subject:Re: [RE-wrenches] Schneider tech support AWOL? Hi Kevin
Frustrating isn’t it. Try calling the tech support line and then enter the
number 8. You should get a real person. On Apr 5, 2019, at 12:34 PM, K
evin Pegg <kp...@energyalternatives.ca> wrote:Hi Wrenches, Curious if anyone
has had any response from Schneider renewable energy tech support of late? I
have submitted 4 cases over the last 3 weeks, couple warranty claims, couple
tech questions - and have had absolutely zero response. My clients are
starting to get irritated, and it is wasting much time. Kevin
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