We use a Facebook group and avoid posting anything except outages (planned or otherwise) so they stick on it.
We will also do emails if we have a whole tower own for a planned outage.


Jesse DuPont

Owner / Network Architect
email: jesse.dup...@celeritycorp.net
Celerity Networks LLC / Celerity Broadband LLC
Like us! facebook.com/celeritynetworksllc

Like us! facebook.com/celeritybroadband

 

On 4/12/21 8:39 PM, Steve Jones wrote:
We have an alerts group on facebook customers can opt into, we ha e Twilio half set up for powercode to message through, but it seems clunky, otherwise we just update server plus to handle inbound calls.

On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF <af@af.afmug.com> wrote:
Wow, Twitter?  I am not a Twitter user.  I wonder if my customers are?

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On Apr 12, 2021, at 7:48 PM, Andrew Haninger <ahan...@gmail.com> wrote:


Email and Twitter.

On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF <af@af.afmug.com> wrote:
What is the best way to notify customers of planned maintenance outages?  Robocalls, text, email? 

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