We just cover it at no charge. The customer is paying us every month for a working service. I would much rather give the customer a couple hundred dollars worth of equipment and keep them happy instead fo them signing up with a competitor who is running a free install promotion.
Costs too much to get a new customer. I would rather keep the ones we have. Mark > On Jun 22, 2020, at 1:52 PM, Ken Hohhof <af...@kwisp.com> wrote: > > Note that power companies will actually cover damage to appliances if they > have a power surge. Not sure how bad the surge has to be. But I remember > one time there was a cross from primary to secondary wires on the poles and > it blew out a bunch of TVs, washing machines, well pumps, etc. The power > company paid claims. > > From: AF <af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com>> On Behalf > Of dave > Sent: Monday, June 22, 2020 11:08 AM > To: af@af.afmug.com <mailto:af@af.afmug.com> > Subject: Re: [AFMUG] Lightning/Grid Damage to Gear > > We bill for acts of God but we also see what it takes to prevent such again. > From our side we will add an indoor inline sure suppressor. > 9x out of 10 that is the resolve. > If it continues to be an issue we do what we can to relocate subscriber unit > to get away from the A lightning zones on a building and get as close to the > B Zones. > Where A is a direct for potential discharge and B is more nominal. > > This with a little surge suppression goes a long ways in this business. > > > > <image001.jpg> > On 6/22/20 10:41 AM, Lewis Bergman wrote: >> We did it the same way as Jim when we were in that business. We built enough >> into the price to provide the service. They expect it, it is easier to just >> charge them for it and give them what they expect. >> >> On Mon, Jun 22, 2020 at 10:38 AM Jim Bouse [Brazos WiFi] >> <j...@brazoswifi.com <mailto:j...@brazoswifi.com>> wrote: >>> We cover everything up to their router at no cost to the customer. Acts of >>> God are our responsibility. >>> >>> >>> Jim Bouse >>> Owner - Brazos WiFi >>> 979-999-7000 >>> http://www.brazoswifi.com <http://www.brazoswifi.com/> >>> >>> From: AF <af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com>> On >>> Behalf Of Darin Steffl >>> Sent: Monday, June 22, 2020 10:34 AM >>> To: AnimalFarm Microwave Users Group <af@af.afmug.com >>> <mailto:af@af.afmug.com>> >>> Subject: [AFMUG] Lightning/Grid Damage to Gear >>> >>> Hey guys, >>> >>> We typically perform free service calls when we find defective gear with no >>> signs of damage. >>> >>> When we see lightning damage with black ethernet connectors or other signs >>> of physical damage, we always bill labor and hardware and sometimes credit >>> back a portion of it but never all of it. >>> >>> Many customers think that their monthly bill should cover acts of God like >>> lightning and power surges but I don't believe that at all. If there's a >>> power surge, the power utility won't pay to replace your appliances and >>> electronics. Paying your Verizon bill doesn't get them to replace your >>> phone if it dies. >>> >>> Why do customers think we will come out and work for free and give them >>> free hardware? >>> >>> What do you guys do just so I know I'm not being crazy by billing for >>> damage that we didn't cause? >>> >>> -- >>> Darin Steffl >>> Minnesota WiFi >>> www.mnwifi.com <http://www.mnwifi.com/> >>> 507-634-WiFi >>> <http://www.facebook.com/minnesotawifi> Like us on Facebook >>> <http://www.facebook.com/minnesotawifi> >>> -- >>> AF mailing list >>> AF@af.afmug.com <mailto:AF@af.afmug.com> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> >> >> >> -- >> Lewis Bergman >> 325-439-0533 Cell >> >> > > -- > AF mailing list > AF@af.afmug.com <mailto:AF@af.afmug.com> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > <http://af.afmug.com/mailman/listinfo/af_af.afmug.com>
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