Hey guys, We typically perform free service calls when we find defective gear with no signs of damage.
When we see lightning damage with black ethernet connectors or other signs of physical damage, we always bill labor and hardware and sometimes credit back a portion of it but never all of it. Many customers think that their monthly bill should cover acts of God like lightning and power surges but I don't believe that at all. If there's a power surge, the power utility won't pay to replace your appliances and electronics. Paying your Verizon bill doesn't get them to replace your phone if it dies. Why do customers think we will come out and work for free and give them free hardware? What do you guys do just so I know I'm not being crazy by billing for damage that we didn't cause? -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi <http://www.facebook.com/minnesotawifi> Like us on Facebook <http://www.facebook.com/minnesotawifi>
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