We did it the same way as Jim when we were in that business. We built enough into the price to provide the service. They expect it, it is easier to just charge them for it and give them what they expect.
On Mon, Jun 22, 2020 at 10:38 AM Jim Bouse [Brazos WiFi] <j...@brazoswifi.com> wrote: > We cover everything up to their router at no cost to the customer. Acts > of God are our responsibility. > > > > > > Jim Bouse > Owner - Brazos WiFi > 979-999-7000 > http://www.brazoswifi.com > > > > *From:* AF <af-boun...@af.afmug.com> *On Behalf Of * Darin Steffl > *Sent:* Monday, June 22, 2020 10:34 AM > *To:* AnimalFarm Microwave Users Group <af@af.afmug.com> > *Subject:* [AFMUG] Lightning/Grid Damage to Gear > > > > Hey guys, > > > > We typically perform free service calls when we find defective gear with > no signs of damage. > > > > When we see lightning damage with black ethernet connectors or other signs > of physical damage, we always bill labor and hardware and sometimes credit > back a portion of it but never all of it. > > > > Many customers think that their monthly bill should cover acts of God like > lightning and power surges but I don't believe that at all. If there's a > power surge, the power utility won't pay to replace your appliances and > electronics. Paying your Verizon bill doesn't get them to replace your > phone if it dies. > > > > Why do customers think we will come out and work for free and give them > free hardware? > > > > What do you guys do just so I know I'm not being crazy by billing for > damage that we didn't cause? > > > > -- > > Darin Steffl > > Minnesota WiFi > > www.mnwifi.com > > 507-634-WiFi > > <http://www.facebook.com/minnesotawifi> Like us on Facebook > <http://www.facebook.com/minnesotawifi> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Lewis Bergman 325-439-0533 Cell
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