We bill for acts of God but we also see what it takes to prevent such
again. From our side we will add an indoor inline sure suppressor.
9x out of 10 that is the resolve.
If it continues to be an issue we do what we can to relocate
subscriber unit to get away from the A lightning zones on a building and
get as close to the B Zones.
Where A is a direct for potential discharge and B is more nominal.
This with a little surge suppression goes a long ways in this business.
On 6/22/20 10:41 AM, Lewis Bergman wrote:
We did it the same way as Jim when we were in that business. We built
enough into the price to provide the service. They expect it, it is
easier to just charge them for it and give them what they expect.
On Mon, Jun 22, 2020 at 10:38 AM Jim Bouse [Brazos WiFi]
<j...@brazoswifi.com <mailto:j...@brazoswifi.com>> wrote:
We cover everything up to their router at no cost to the
customer. Acts of God are our responsibility.
Jim Bouse
Owner - Brazos WiFi
979-999-7000
http://www.brazoswifi.com <http://www.brazoswifi.com/>
*From:* AF <af-boun...@af.afmug.com
<mailto:af-boun...@af.afmug.com>> *On Behalf Of * Darin Steffl
*Sent:* Monday, June 22, 2020 10:34 AM
*To:* AnimalFarm Microwave Users Group <af@af.afmug.com
<mailto:af@af.afmug.com>>
*Subject:* [AFMUG] Lightning/Grid Damage to Gear
Hey guys,
We typically perform free service calls when we find defective
gear with no signs of damage.
When we see lightning damage with black ethernet connectors or
other signs of physical damage, we always bill labor and hardware
and sometimes credit back a portion of it but never all of it.
Many customers think that their monthly bill should cover acts of
God like lightning and power surges but I don't believe that at
all. If there's a power surge, the power utility won't pay to
replace your appliances and electronics. Paying your Verizon bill
doesn't get them to replace your phone if it dies.
Why do customers think we will come out and work for free and give
them free hardware?
What do you guys do just so I know I'm not being crazy by billing
for damage that we didn't cause?
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com <http://www.mnwifi.com/>
507-634-WiFi
<http://www.facebook.com/minnesotawifi> Like us on Facebook
<http://www.facebook.com/minnesotawifi>
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--
Lewis Bergman
325-439-0533 Cell
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