Jamie, You are in a different business though - you don’t get recurring income from your work (at least I don’t think you do). No way I would cover it for free on a contract job.
Mark > On Jun 22, 2020, at 3:45 PM, Jaime Solorza <losguyswirel...@gmail.com> wrote: > > Funny how some folks only believe in God after it affects them some way...we > bill for any SCADA equipment damaged by lightning or surges along with labor > We follow best practices as far as protection but some of the wiring that is > inside enclosure is not under our scope of responsibility... > > On Mon, Jun 22, 2020, 9:35 AM Darin Steffl <darin.ste...@mnwifi.com > <mailto:darin.ste...@mnwifi.com>> wrote: > Hey guys, > > We typically perform free service calls when we find defective gear with no > signs of damage. > > When we see lightning damage with black ethernet connectors or other signs of > physical damage, we always bill labor and hardware and sometimes credit back > a portion of it but never all of it. > > Many customers think that their monthly bill should cover acts of God like > lightning and power surges but I don't believe that at all. If there's a > power surge, the power utility won't pay to replace your appliances and > electronics. Paying your Verizon bill doesn't get them to replace your phone > if it dies. > > Why do customers think we will come out and work for free and give them free > hardware? > > What do you guys do just so I know I'm not being crazy by billing for damage > that we didn't cause? > > -- > Darin Steffl > Minnesota WiFi > www.mnwifi.com <http://www.mnwifi.com/> > 507-634-WiFi > <http://www.facebook.com/minnesotawifi> Like us on Facebook > <http://www.facebook.com/minnesotawifi>-- > AF mailing list > AF@af.afmug.com <mailto:AF@af.afmug.com> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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