We cover everything up to their router at no cost to the customer. Acts of God are our responsibility.
Jim Bouse Owner - Brazos WiFi 979-999-7000 http://www.brazoswifi.com<http://www.brazoswifi.com/> From: AF <af-boun...@af.afmug.com> On Behalf Of Darin Steffl Sent: Monday, June 22, 2020 10:34 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: [AFMUG] Lightning/Grid Damage to Gear Hey guys, We typically perform free service calls when we find defective gear with no signs of damage. When we see lightning damage with black ethernet connectors or other signs of physical damage, we always bill labor and hardware and sometimes credit back a portion of it but never all of it. Many customers think that their monthly bill should cover acts of God like lightning and power surges but I don't believe that at all. If there's a power surge, the power utility won't pay to replace your appliances and electronics. Paying your Verizon bill doesn't get them to replace your phone if it dies. Why do customers think we will come out and work for free and give them free hardware? What do you guys do just so I know I'm not being crazy by billing for damage that we didn't cause? -- Darin Steffl Minnesota WiFi www.mnwifi.com<http://www.mnwifi.com/> 507-634-WiFi [http://www.snoitulosten.com/wp-content/uploads/2010/01/facebook-small.jpg]<http://www.facebook.com/minnesotawifi> Like us on Facebook<http://www.facebook.com/minnesotawifi>
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