God had nothing to do with it. It had to be Zeus. Oh, wait. He's
the god of lightning. Never mind. As you were.
bp
<part15sbs{at}gmail{dot}com>
On 6/22/2020 12:45 PM, Jaime Solorza
wrote:
Funny how some folks only believe in God after it affects them some way...we bill for any SCADA equipment damaged by lightning or surges along with laborWe follow best practices as far as protection but some of the wiring that is inside enclosure is not under our scope of responsibility...
On Mon, Jun 22, 2020, 9:35 AM Darin Steffl <darin.ste...@mnwifi.com> wrote:
Hey guys,--
We typically perform free service calls when we find defective gear with no signs of damage.
When we see lightning damage with black ethernet connectors or other signs of physical damage, we always bill labor and hardware and sometimes credit back a portion of it but never all of it.
Many customers think that their monthly bill should cover acts of God like lightning and power surges but I don't believe that at all. If there's a power surge, the power utility won't pay to replace your appliances and electronics. Paying your Verizon bill doesn't get them to replace your phone if it dies.
Why do customers think we will come out and work for free and give them free hardware?
What do you guys do just so I know I'm not being crazy by billing for damage that we didn't cause?
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