Sounds like a Steve Jones quality assurance program. From: James Howard Sent: Monday, June 22, 2020 2:16 PM To: 'AnimalFarm Microwave Users Group' Subject: Re: [AFMUG] Lightning/Grid Damage to Gear
Jaimie can just cover it from the ah-hem “protection” dues his customers just happen to hand over in their monthly envelope I’m sure. lol From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Mark Radabaugh Sent: Monday, June 22, 2020 3:12 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Lightning/Grid Damage to Gear Jamie, You are in a different business though - you don’t get recurring income from your work (at least I don’t think you do). No way I would cover it for free on a contract job. Mark On Jun 22, 2020, at 3:45 PM, Jaime Solorza <losguyswirel...@gmail.com> wrote: Funny how some folks only believe in God after it affects them some way...we bill for any SCADA equipment damaged by lightning or surges along with labor We follow best practices as far as protection but some of the wiring that is inside enclosure is not under our scope of responsibility... On Mon, Jun 22, 2020, 9:35 AM Darin Steffl <darin.ste...@mnwifi.com> wrote: Hey guys, We typically perform free service calls when we find defective gear with no signs of damage. When we see lightning damage with black ethernet connectors or other signs of physical damage, we always bill labor and hardware and sometimes credit back a portion of it but never all of it. Many customers think that their monthly bill should cover acts of God like lightning and power surges but I don't believe that at all. If there's a power surge, the power utility won't pay to replace your appliances and electronics. Paying your Verizon bill doesn't get them to replace your phone if it dies. Why do customers think we will come out and work for free and give them free hardware? What do you guys do just so I know I'm not being crazy by billing for damage that we didn't cause? -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi Like us on Facebook -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -------------------------------------------------------------------------------- Total Control Panel Login To: ja...@litewire.net From: af-boun...@af.afmug.com You received this message because the domain afmug.com is on your allow list. -------------------------------------------------------------------------------- -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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