Note that power companies will actually cover damage to appliances if they have a power surge. Not sure how bad the surge has to be. But I remember one time there was a cross from primary to secondary wires on the poles and it blew out a bunch of TVs, washing machines, well pumps, etc. The power company paid claims.
From: AF <af-boun...@af.afmug.com> On Behalf Of dave Sent: Monday, June 22, 2020 11:08 AM To: af@af.afmug.com Subject: Re: [AFMUG] Lightning/Grid Damage to Gear We bill for acts of God but we also see what it takes to prevent such again. From our side we will add an indoor inline sure suppressor. 9x out of 10 that is the resolve. If it continues to be an issue we do what we can to relocate subscriber unit to get away from the A lightning zones on a building and get as close to the B Zones. Where A is a direct for potential discharge and B is more nominal. This with a little surge suppression goes a long ways in this business. On 6/22/20 10:41 AM, Lewis Bergman wrote: We did it the same way as Jim when we were in that business. We built enough into the price to provide the service. They expect it, it is easier to just charge them for it and give them what they expect. On Mon, Jun 22, 2020 at 10:38 AM Jim Bouse [Brazos WiFi] <j...@brazoswifi.com <mailto:j...@brazoswifi.com> > wrote: We cover everything up to their router at no cost to the customer. Acts of God are our responsibility. Jim Bouse Owner - Brazos WiFi 979-999-7000 <http://www.brazoswifi.com/> http://www.brazoswifi.com From: AF <af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com> > On Behalf Of Darin Steffl Sent: Monday, June 22, 2020 10:34 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com <mailto:af@af.afmug.com> > Subject: [AFMUG] Lightning/Grid Damage to Gear Hey guys, We typically perform free service calls when we find defective gear with no signs of damage. When we see lightning damage with black ethernet connectors or other signs of physical damage, we always bill labor and hardware and sometimes credit back a portion of it but never all of it. Many customers think that their monthly bill should cover acts of God like lightning and power surges but I don't believe that at all. If there's a power surge, the power utility won't pay to replace your appliances and electronics. Paying your Verizon bill doesn't get them to replace your phone if it dies. Why do customers think we will come out and work for free and give them free hardware? What do you guys do just so I know I'm not being crazy by billing for damage that we didn't cause? -- Darin Steffl Minnesota WiFi www.mnwifi.com <http://www.mnwifi.com/> 507-634-WiFi <http://www.facebook.com/minnesotawifi> Like us on Facebook <http://www.facebook.com/minnesotawifi> -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- Lewis Bergman 325-439-0533 Cell
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