Oh awesome cathi, I'm glad that the problem is fixed.

On Aug 11, 2025, at 10:59 AM, Kathy Blackburn <[email protected]> wrote:

I connected my phone to my Braille display and fixed the problem myself.

Kathy Blackburn
[email protected]<mailto:[email protected]> Aug 10, 2025 8:48 
PM, Kathy Blackburn <[email protected]<mailto:[email protected]>> 
wrote:

I could call Apple Accessibility using Siri, but I would need VoiceOrer to be 
speaking so that I could accept a screen share. I will have to wait for sighted 
help to call Apple Accessibility with VoiceOver turned off so that a 
representative can explain how to reset the phone.

Kathy Blackburn
[email protected] Aug 10, 2025 6:57 PM, 'Debby Hill' via VIPhone 
<[email protected]> wrote:

Hi Kathy,

At first I was thinking that the volume was down, but it seems that you would 
have checked it. Is there a chance that a Bluetooth headset might be connecting 
to your phone? I have had that happen, and my phone acted just like you are 
describing.

Good Luck!

Debby
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Kathy 
Blackburn
Sent: Sunday, August 10, 2025 7:29 PM
To: [email protected]
Subject: Odd problem with my iPhone 14+

I'm using an iPhone 14+ running IOS 18.5. I'm all of a sudden having a problem 
when I try to unlock it. Siri tells me that VoiceOver is on, but I hear only 
clicks when I try to enter my passcode. Since I'm not hearing speech, I can't 
tell what numbers the phone "thinks" I'm entering. a 3-finger double-tap does 
not turn speech back on. A couple of times, VoiceOver worked long enough for me 
to unlock the phone and get to the home screen, but then, the phone stopped 
talking. I called Apple Accessibility a couple of times, and the phone was 
speaking while I was talking to the representative, but when I hung up, the 
phone went silent again.
I'd appreciate any help.

Kathy Blackburn
[email protected]

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