-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Kathy 
Blackburn
Sent: Monday,How did you fix it? What was the issue? It may be helpful if 
anyone else runs into this problem.

Thanks  August 11, 2025 11:59 AM
To: [email protected]
Subject: RE: Odd problem with my iPhone 14+

CAUTION: This is an External email. Please send suspicious emails to 
[email protected]



I connected my phone to my Braille display and fixed the problem myself.

Kathy Blackburn
[email protected] Aug 10, 2025 8:48 PM, Kathy Blackburn 
<[email protected]> wrote:
>
> I could call Apple Accessibility using Siri, but I would need VoiceOrer to be 
> speaking so that I could accept a screen share. I will have to wait for 
> sighted help to call Apple Accessibility with VoiceOver turned off so that a 
> representative can explain how to reset the phone.
>
> Kathy Blackburn
> [email protected] Aug 10, 2025 6:57 PM, 'Debby Hill' via VIPhone 
> <[email protected]> wrote:
> >
> > Hi Kathy,
> >
> > At first I was thinking that the volume was down, but it seems that you 
> > would have checked it. Is there a chance that a Bluetooth headset might be 
> > connecting to your phone? I have had that happen, and my phone acted just 
> > like you are describing.
> >
> > Good Luck!
> >
> > Debby
> > -----Original Message-----
> > From: [email protected] <[email protected]> On Behalf Of 
> > Kathy Blackburn
> > Sent: Sunday, August 10, 2025 7:29 PM
> > To: [email protected]
> > Subject: Odd problem with my iPhone 14+
> >
> > I'm using an iPhone 14+ running IOS 18.5. I'm all of a sudden having a 
> > problem when I try to unlock it. Siri tells me that VoiceOver is on, but I 
> > hear only clicks when I try to enter my passcode. Since I'm not hearing 
> > speech, I can't tell what numbers the phone "thinks" I'm entering. a 
> > 3-finger double-tap does not turn speech back on. A couple of times, 
> > VoiceOver worked long enough for me to unlock the phone and get to the home 
> > screen, but then, the phone stopped talking. I called Apple Accessibility a 
> > couple of times, and the phone was speaking while I was talking to the 
> > representative, but when I hung up, the phone went silent again.
> > I'd appreciate any help.
> >
> > Kathy Blackburn
> > [email protected]
> >
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