Hi Kathy,

At first I was thinking that the volume was down, but it seems that you would 
have checked it. Is there a chance that a Bluetooth headset might be connecting 
to your phone? I have had that happen, and my phone acted just like you are 
describing. 

Good Luck!

Debby
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Kathy 
Blackburn
Sent: Sunday, August 10, 2025 7:29 PM
To: [email protected]
Subject: Odd problem with my iPhone 14+

I'm using an iPhone 14+ running IOS 18.5. I'm all of a sudden having a problem 
when I try to unlock it. Siri tells me that VoiceOver is on, but I hear only 
clicks when I try to enter my passcode. Since I'm not hearing speech, I can't 
tell what numbers the phone "thinks" I'm entering. a 3-finger double-tap does 
not turn speech back on. A couple of times, VoiceOver worked long enough for me 
to unlock the phone and get to the home screen, but then, the phone stopped 
talking. I called Apple Accessibility a couple of times, and the phone was 
speaking while I was talking to the representative, but when I hung up, the 
phone went silent again. 
I'd appreciate any help. 

Kathy Blackburn
[email protected]

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