I could call Apple Accessibility using Siri, but I would need VoiceOrer to be 
speaking so that I could accept a screen share. I will have to wait for sighted 
help to call Apple Accessibility with VoiceOver turned off so that a 
representative can explain how to reset the phone.

Kathy Blackburn
[email protected] Aug 10, 2025 6:57 PM, 'Debby Hill' via VIPhone 
<[email protected]> wrote:
>
> Hi Kathy, 
>
> At first I was thinking that the volume was down, but it seems that you would 
> have checked it. Is there a chance that a Bluetooth headset might be 
> connecting to your phone? I have had that happen, and my phone acted just 
> like you are describing. 
>
> Good Luck! 
>
> Debby 
> -----Original Message----- 
> From: [email protected] <[email protected]> On Behalf Of Kathy 
> Blackburn 
> Sent: Sunday, August 10, 2025 7:29 PM 
> To: [email protected] 
> Subject: Odd problem with my iPhone 14+ 
>
> I'm using an iPhone 14+ running IOS 18.5. I'm all of a sudden having a 
> problem when I try to unlock it. Siri tells me that VoiceOver is on, but I 
> hear only clicks when I try to enter my passcode. Since I'm not hearing 
> speech, I can't tell what numbers the phone "thinks" I'm entering. a 3-finger 
> double-tap does not turn speech back on. A couple of times, VoiceOver worked 
> long enough for me to unlock the phone and get to the home screen, but then, 
> the phone stopped talking. I called Apple Accessibility a couple of times, 
> and the phone was speaking while I was talking to the representative, but 
> when I hung up, the phone went silent again. 
> I'd appreciate any help. 
>
> Kathy Blackburn 
> [email protected] 
>
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