Very true, I'm quite new here so I don't really know anyone yet. Oddly enough everyone I'm getting to know seems to be called Alan!! I value the support community a lot but have found sometimes a question gets asked and goes unsolved, like the printer authentication issue being discussed on here today. I was wondering if paying Canonical for support might provide prompt results in these cases. Or even might it be worth developing my own knowledgebase as I go?
On Fri, Dec 2, 2011 at 3:53 PM, Barry Drake <ubuntu-advertis...@gmx.com>wrote: > On 02/12/11 15:18, Gareth France wrote: > >> I don't want to pick on them and I have to say I'm considering the merits >> of paying for one of their support subscriptions to aid my business. Would >> having access to their knowledgebase and someone at the end of the phone be >> a useful asset alongside the free community support? I suppose I'll only >> find out by giving it a go. >> > > Well, you might find it worthwhile. Back in the days before I retired, my > wife and I ran a heating business for years. At one time, we were local > service agents for several boiler and heater manufacturers in the > industrial sector. I had full access to their service manager and often, > their R&D chief. More often than not, I had to work out the solution on > their behalf as we had encountered a new problem. This sharing of > experience and knowledge is exactly what I find and what I value in this > community. Of course the main difference was that I was getting paid! > > It's my guess that you could get better and far cheaper support here than > anywhere else - and some of us ARE at the other end of a phone!!! > > > Regards, Barry. > > -- > Barry Drake is a member of the the Ubuntu Advertising team. > http://ubuntuadverts.org/ > > > -- > ubuntu-uk@lists.ubuntu.com > https://lists.ubuntu.com/**mailman/listinfo/ubuntu-uk<https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk> > https://wiki.ubuntu.com/**UKTeam/ <https://wiki.ubuntu.com/UKTeam/> >
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