I'll look into that wiki, never heard of it. Of course you'll never get an instant response to a new problem but the number of times I have posted in ubuntuforums and not had any reply or it's just suddenly tailed off, I wouuld hope a paid for subscription would put the effort in to find a solution.
On Fri, Dec 2, 2011 at 4:29 PM, Barry Drake <ubuntu-advertis...@gmx.com>wrote: > On 02/12/11 15:57, Gareth France wrote: > >> Very true, I'm quite new here so I don't really know anyone yet. Oddly >> enough everyone I'm getting to know seems to be called Alan!! I value the >> support community a lot but have found sometimes a question gets asked and >> goes unsolved, like the printer authentication issue being discussed on >> here today. I was wondering if paying Canonical for support might provide >> prompt results in these cases. Or even might it be worth developing my own >> knowledgebase as I go? >> > > Yes - I was in London last Spring, an felt quite out of place as a Barry > with no less than three Alans ..... but they assured me that you don't > have to be called Alan to join the community. > > As I've never been on the receiving end of Canonical support, I have no > idea what you get for your money. I'm sure Alan Bell and Alan Lord will be > able to tell you. I just wonder if their answers might be different from > one another :-D > > I think all of us develop our knowledgebase in different ways. You might > think about networking with some of the other suppliers that are on the > 'Ubuntu pre-installed' wiki. BTW - if you are not on there, do something > about it. I recently bought a pre-installed used netbook from one of them, > and we both increased our knowledgebase by working together to solve a > problem on it. The increase of knowledge was exponential! I have since > bought another computer from the same guy, so obviousl I considered the > problem well handled. > > The thing is, you get a problem that no-one else has encountered, and you > are not going to get an instant answer, even in you pay a support firm an > absolute fortune. > > Kind regards, Barry. > > > -- > Barry Drake is a member of the the Ubuntu Advertising team. > http://ubuntuadverts.org/ > > > -- > ubuntu-uk@lists.ubuntu.com > https://lists.ubuntu.com/**mailman/listinfo/ubuntu-uk<https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk> > https://wiki.ubuntu.com/**UKTeam/ <https://wiki.ubuntu.com/UKTeam/> >
-- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
