On 02/12/11 15:57, Gareth France wrote:
Very true, I'm quite new here so I don't really know anyone yet. Oddly enough everyone I'm getting to know seems to be called Alan!! I value the support community a lot but have found sometimes a question gets asked and goes unsolved, like the printer authentication issue being discussed on here today. I was wondering if paying Canonical for support might provide prompt results in these cases. Or even might it be worth developing my own knowledgebase as I go?
Yes - I was in London last Spring, an felt quite out of place as a Barry with no less than three Alans ..... but they assured me that you don't have to be called Alan to join the community.
As I've never been on the receiving end of Canonical support, I have no idea what you get for your money. I'm sure Alan Bell and Alan Lord will be able to tell you. I just wonder if their answers might be different from one another :-D
I think all of us develop our knowledgebase in different ways. You might think about networking with some of the other suppliers that are on the 'Ubuntu pre-installed' wiki. BTW - if you are not on there, do something about it. I recently bought a pre-installed used netbook from one of them, and we both increased our knowledgebase by working together to solve a problem on it. The increase of knowledge was exponential! I have since bought another computer from the same guy, so obviousl I considered the problem well handled.
The thing is, you get a problem that no-one else has encountered, and you are not going to get an instant answer, even in you pay a support firm an absolute fortune.
Kind regards, Barry. -- Barry Drake is a member of the the Ubuntu Advertising team. http://ubuntuadverts.org/ -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
