Re: [otrs] Custom Notification Script

Hi Jan, thanks for the sequence but actually i know where to create a new agent and i did create it. The things that i cant find is how activate the agent on a New ticket creation and on Ticket Update. You wrote to look for this: "Event based execution" —> Ticket -> TicketStateUpdate —> (+

Re: [otrs] Custom Notification Script

Hi Jay, thaks for the link, i will look into it, but i must say that i dont know perl that much to be able to change this script i think... but.. it deserve a try :) Thanks Best regards On 21/08/2015 18:53, Jay wrote: Andrea, I did something similar to integrate otrs and HipChat (chat cli

Re: [otrs] Custom Notification Script

Hi Andrea. Am 24.08.2015 um 09:36 schrieb Andrea Iannucci mailto:andrea.iannu...@firstclarity.com>>: thanks for the sequence but actually i know where to create a new agent and i did create it. The things that i cant find is how activate the agent on a New ticket creation and on Ticket Update

Re: [otrs] Custom Notification Script

Hi Jan, at this point yes, the version is crucial, i thot was a function that was there since a lot of time :) Thanks for the screenshot, here is mine: http://picpaste.com/screenshot_otrs-wDVSkYiQ.PNG The version i'm using is: OTRS 3.0.8 I suppose that my OTRS version is old and maybe this

Re: [otrs] Custom Notification Script

Hi Andrea. > Am 24.08.2015 um 10:19 schrieb Andrea Iannucci > : > > The version i'm using is: OTRS 3.0.8 > > I suppose that my OTRS version is old and maybe this function wasn't yet > implemented, am i right? Yes, that’s correct. AFAIK you should at least use OTRS 3.2 for this. no idea how t

Re: [otrs] Custom Notification Script

Hi Jan, thanks again for your patience and support. So now i've to figure out how to update OTRS to newver version on a CentOS 5 box without having the pre-compiled packages :D and actually the current installation has been done via pre-compiled files... damn Thanks again Andrea On 24/

[otrs] Can't see services when creating a ticket as Agent

Hi, I'm trying to create a ticket as an Agent but when i click the list, there's no services there. Any idea of what i'm doing wrong? -- José Cousiño Departamento de Seguridad Informática S.E.T - http://www.set.gov.py/ - OTRS

[otrs] Make visible "Send From" in Ticket

Hi ! we´ve tickets (created out of emails) with different information about the real "sender" and the information in the "From" field. Example -> Someone sends an email out of an "service mailbox" . So we´ve the information about the service-mailbox ( in field "from") and the information in the

Re: [otrs] Can't see services when creating a ticket as Agent

Hi, Probably there is no customer-service association defined yet. If you don't want to do that association, you can always mark the services as default so they are associated to all customers. On 24 August 2015 at 05:57, Eladio Jose Cousiño Godoy wrote: > > Hi, > > I'm trying to create a ti

Re: [otrs] Can't see services when creating a ticket as Agent

Indeed, you will not be able to choose a service until the customer is selected, and if the customer does not have services assigned, nor are their default services, there will not be services available. On Mon, Aug 24, 2015 at 9:31 AM, Leonardo Certuche < leonardo.certu...@itconsultores.com.co> w

Re: [otrs] Make visible "Send From" in Ticket

Hi, Using postmaster filters you can *copy* what is on the right of "Sender:" and *paste* it on a dynamic field. There is an example here: http://forums.otterhub.org/viewtopic.php?t=16665#p64455 But googling about it, I came across this one which looks more sophisticated: http://opar.perl-service