Indeed, you will not be able to choose a service until the customer is selected, and if the customer does not have services assigned, nor are their default services, there will not be services available.
On Mon, Aug 24, 2015 at 9:31 AM, Leonardo Certuche < leonardo.certu...@itconsultores.com.co> wrote: > Hi, > > Probably there is no customer-service association defined yet. If you > don't want to do that association, you can always mark the services as > default so they are associated to all customers. > > > > > > On 24 August 2015 at 05:57, Eladio Jose Cousiño Godoy <ecous...@set.gov.py > > wrote: > >> >> Hi, >> >> I'm trying to create a ticket as an Agent but when i click the list, >> there's no services there. >> Any idea of what i'm doing wrong? >> -- >> José Cousiño >> Departamento de Seguridad Informática >> S.E.T - http://www.set.gov.py/ >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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