Hi, Using postmaster filters you can *copy* what is on the right of "Sender:" and *paste* it on a dynamic field. There is an example here: http://forums.otterhub.org/viewtopic.php?t=16665#p64455
But googling about it, I came across this one which looks more sophisticated: http://opar.perl-services.de/package/R/RE/RENEEB/EnhancedPostmasterFilter On 24 August 2015 at 08:10, <s.krue...@aswo.com> wrote: > Hi ! > > we´ve tickets (created out of emails) with different information about the > real "sender" and the information in the "From" field. > Example -> Someone sends an email out of an "service mailbox" . So we´ve > the information about the service-mailbox ( in field "from") and the > information in the "sender" field. > > Now, I want to make the information of the "sender" visible. > Is that possible ? if yes, how ? > > Every tip is welcome > > > Freundliche Grüße/Best regards > Stefanie Krüger > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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