I currently work at a smallish site. I am one of 2 system/network
administrators and together we manage ~75 servers (fairly heterogeneous
mix of Windows 2000-2008, Linux, and OS X), a half dozen different small
storage arrays, associated tape backup software/hardware, about 3 dozen
switches, wi
So the first question, if it's about Time Management, would have to be:
Have you read the wonderful book, "Time Management for System Administrators",
by LOPSA's own Tom Limoncelli?
www.amazon.com/dp/0596007833
Highly recommended, and definitely worth reading (at cheap... amazon's got i
Jeff,
I was in your boat and one thing I went to was a ticketing system. I
first went to Keystone but then say Tom Limoncelli's book "Time
Management for System Adminstrators" It is a great thing to read and
have on hand. From that I started using Request Tracker by
Bestpracticals. (RT) www.bestpr
First, your use of Wikis is excellent. The more you can make your
users self-sufficient. Eventually they will go there first
(especially if the cover page is a good Table of Contents).
Now, onto your other big issue: where did the day go?
Recording what you do is good for many reasons:
1. it is
> What techniques/tools/etc. have people found that
> are useful to do that? Any other general time management suggestions for
> that sort of a small environment?
In an interrupt-driven environment (crisis now!) and also in an
environment where there are a lot of actual interruptions, I've built
m
On Thu, 22 Apr 2010, John BORIS wrote:
> Jeff,
> I was in your boat and one thing I went to was a ticketing system. I
> first went to Keystone but then say Tom Limoncelli's book "Time
> Management for System Adminstrators" It is a great thing to read and
> have on hand. From that I started using
BTW, for those looking to just keep track of their own work, without
dealing with a whole trouble ticket system, I highly recommend Best
Practical's Hiveminder [hiveminder.com] -- a sort of micro-RT where
you can assign deadlines, tag things, have events be hierarchical [ie.
A isnt' due until B is
On Thu, Apr 22, 2010 at 02:40:47PM -0400, Esther Filderman spake thusly:
> BTW, for those looking to just keep track of their own work, without
> dealing with a whole trouble ticket system, I highly recommend Best
And for those who like the emacs way of doing things check out
org-mode:
http://org
On Thu, Apr 22, 2010 at 3:01 PM, Tracy Reed wrote:
> And for those who like the emacs way of doing things check out
> org-mode:
>
> http://orgmode.org/
>
> Plain text is appealing to me.
>
Actually, I can't disagree. Except that the home server needs a power
supply, all 3 laptops are in a diffe
On Thu, 22 Apr 2010, Esther Filderman wrote:
> BTW, for those looking to just keep track of their own work, without
> dealing with a whole trouble ticket system, I highly recommend Best
> Practical's Hiveminder [hiveminder.com] -- a sort of micro-RT where
> you can assign deadlines, tag things, ha
You can certainly install full RT on your own server - it's just one
of the most horrible web applications I've ever had to set up in my
entire life - but once you get it's working, it does things better
than any other ticket system I've been able to find.
Dan
On Thu, Apr 22, 2010 at 12:19 PM,
is this available to run on my own server (I don't really like the idea of
all my project details being out on someone else's server)
Hiveminder is hosted only. If you want the security of hosting it yourself,
use RT. If you want the convenience of having it out in the cloud, use
Hiveminder.
Hiveminder++;
It lets you write all manner of ways (mail, text, xmpp, iPhone app).
On Thursday, April 22, 2010, Esther Filderman wrote:
> BTW, for those looking to just keep track of their own work, without
> dealing with a whole trouble ticket system, I highly recommend Best
> Practical's Hivem
I saw Hiveminder suggested in another thread here and looked it over -
I'm looking for some web app (either self hosted or SaaS-style,
doesn't have to be free) that combines a ticketing system and some
light project management features that would be good for two sysadmins
to use. A system where I c
On Apr 22, 2010, at 2:54 PM, Dan Parsons wrote:
> I saw Hiveminder suggested in another thread here and looked it over -
> I'm looking for some web app (either self hosted or SaaS-style,
> doesn't have to be free) that combines a ticketing system and some
> light project management features that
At work we just migrated from RT into JIRA , as the rest of the
company was using JIRA for project management and JIRA supports the
ability for a ticketing system setup. The combined system allows for
the project managers to see into how busy ops is and allows a good way
for tickets/projects to be
On Apr 21, 2010, at 06:51 , Tom Limoncelli wrote:
Multicast in IPv4 and IPv6 are about equal. On the LAN they were
really well. The problem is how to route them on the WAN. The
multicast routing protocols are still evolving. It turns out to be
more complicated than one would expect.
*blink*
On Apr 21, 2010, at 13:17 , Edward Ned Harvey wrote:
I don't know. I never see any signs that multicast is used
anywhere. Why
not?
Pain in the butt to get working everywhere. That said, back before we
decided the RIAA made it too risky, we used to have multicast mp3
streams on campus
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Hash: SHA1
Jefferson Cowart wrote:
> I frequently find myself dealing with so
> many little things throughout the day that by the end of the day I feel
> like I've been busy but can't really point at what I've done during the
> day.
My approach to this is to k
John BORIS wrote:
> Jeff,
> I was in your boat and one thing I went to was a ticketing system. I
> first went to Keystone but then say Tom Limoncelli's book "Time
> Management for System Adminstrators" It is a great thing to read and
> have on hand.
I have that book and I've read it a few times.
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