On Thu, 22 Apr 2010, John BORIS wrote: > Jeff, > I was in your boat and one thing I went to was a ticketing system. I > first went to Keystone but then say Tom Limoncelli's book "Time > Management for System Adminstrators" It is a great thing to read and > have on hand. From that I started using Request Tracker by > Bestpracticals. (RT) www.bestpracticals.com. It handles requests
wrong URL, the correct one is www.bestpractical.com David Lang > directly and also via email. You can have your folks send their requests > to an email address and then answer them through RT. > > I added the Asset Tracker portion and use that for tracking compnents at > my 20 sites I manage. It also has an RTFM section (Frequently asked > questions). > > I run an Intranet Website for my documentation as I started this before > Wikis were invented but have recently started one for the day that I get > hit by that perverbial beer truck and they need something. > > Read Tom's book and you will gain a lot of incite. > > > John Boris > JEN-A-SyS Administrator > Archdiocese of Philadelphia > > "See you at PICC'10, where all Sysadmins will meet. May 7-8" > http://lopsanj.org/events/picc10/ > >>>> Jefferson Cowart <j...@cowart.net> 04/22/10 3:22 AM >>> > I currently work at a smallish site. I am one of 2 system/network > administrators and together we manage ~75 servers (fairly heterogeneous > mix of Windows 2000-2008, Linux, and OS X), a half dozen different small > > storage arrays, associated tape backup software/hardware, about 3 dozen > switches, wireless, server room management, various low level > applications (active directory, exchange, DNS, DHCP, etc.), etc. along > with a number of support requests that come in from our user support and > > application groups. The other administrator spends a fair amount of his > time on our VoIP infrastructure and our skill sets differ a significant > amount. While I'm working on resolving that with better documentation > and such (We have an internal wiki we use for documentation and my > co-workers are getting used to my answering "It's on the wiki; go read > there and then ask if it doesn't answer your question."), the result is > I get a fairly steady stream of interruptions that get in the way of > medium and long term projects. I frequently find myself dealing with so > many little things throughout the day that by the end of the day I feel > like I've been busy but can't really point at what I've done during the > day. One thing I think would be helpful would be to better track where > I'm spending my time. Once I've got that data I can better understand > the time sinks and take appropriate action (e.g. perhaps there's some > narrow area that if I were to do some better cross-training of > co-workers would let them deal with some issue themselves rather than > having to involve me). What techniques/tools/etc. have people found that > > are useful to do that? Any other general time management suggestions for > > that sort of a small environment? > > _______________________________________________ Discuss mailing list Discuss@lopsa.org http://lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
