BTW, for those looking to just keep track of their own work, without
dealing with a whole trouble ticket system, I highly recommend Best
Practical's Hiveminder [hiveminder.com] -- a sort of micro-RT where
you can assign deadlines, tag things, have events be hierarchical [ie.
A isnt' due until B is done].  I find it really useful to juggle the
TODO lists for the various groups I'm working with.
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