I currently work at a smallish site. I am one of 2 system/network administrators and together we manage ~75 servers (fairly heterogeneous mix of Windows 2000-2008, Linux, and OS X), a half dozen different small storage arrays, associated tape backup software/hardware, about 3 dozen switches, wireless, server room management, various low level applications (active directory, exchange, DNS, DHCP, etc.), etc. along with a number of support requests that come in from our user support and application groups. The other administrator spends a fair amount of his time on our VoIP infrastructure and our skill sets differ a significant amount. While I'm working on resolving that with better documentation and such (We have an internal wiki we use for documentation and my co-workers are getting used to my answering "It's on the wiki; go read there and then ask if it doesn't answer your question."), the result is I get a fairly steady stream of interruptions that get in the way of medium and long term projects. I frequently find myself dealing with so many little things throughout the day that by the end of the day I feel like I've been busy but can't really point at what I've done during the day. One thing I think would be helpful would be to better track where I'm spending my time. Once I've got that data I can better understand the time sinks and take appropriate action (e.g. perhaps there's some narrow area that if I were to do some better cross-training of co-workers would let them deal with some issue themselves rather than having to involve me). What techniques/tools/etc. have people found that are useful to do that? Any other general time management suggestions for that sort of a small environment?
-- Thanks Jefferson Cowart j...@cowart.net _______________________________________________ Discuss mailing list Discuss@lopsa.org http://lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
