> Many, not all, OutBack Distributors offer design and tech support, that can > lead to questionable system design. I had a client discus a system that they > were getting from a distributor in LA that was NOT designed correctly for the > low temps here in maine. Be careful .......sometimes you DO get what you pay > for. On Dec 9, 2015, at 10:12 AM, Tom Duffy wrote:
> Hi Rebekah > > Many, not all, OutBack Distributors offer design and tech support as well to > dealer/installers. In most cases they will be able to answer questions on a > larger range of products as well. > > > Kind regards > > Tom Duffy > Senior Solar Design Engineer > <image002.png> > E-Mail: t...@thesolar.biz > Panama Office: 507-6126-1253 > Direct Toll Free: 888-503-6772 > International: 575-539-2111 > SKYPE Address: thesolarbiz > > NOTICE: Due to recent budget cuts, the rising cost of electricity, gas, and > oil...plus the current state of the economy............the light at the end > of the tunnel, has been turned off… It should have been solar. > Confidentiality Notice: This message including any attachments is for the > sole use of the intended recipient and may contain confidential and > privileged information. Any unauthorized review, use, disclosure or > distribution is prohibited. If you are not the intended recipient, please > contact the sender and delete any copies of this message. > > > From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On > Behalf Of Rebekah Hren > Sent: Tuesday, December 08, 2015 5:44 PM > To: RE-wrenches <re-wrenches@lists.re-wrenches.org> > Subject: Re: [RE-wrenches] Outback customer service? > > Advice I often give to students in PV classes: if you are trying to decide > between two similar pieces of equipment at a similar cost (rack, inverter, > modules, whatever), try calling the tech support line to ask a technical > question and see what happens. Does anyone answer and how quickly? If so does > that person have a clue as to how to answer your question? If they don't know > how quickly can they get you to someone who does? I know things wax and wane > over time at any company, but you can sure learn a lot about a company > calling the tech support line before you spec equipment. > > I would just add that it's pretty amazing Midnite puts their tech support > folks names, phone numbers and email addresses on their website. I don't > think I've seen any other PV company do that. > > Rebekah > > > On Tue, Dec 8, 2015 at 5:15 PM, Starlight Solar Power Systems > <la...@starlightsolar.com> wrote: > Hi Peter, > > I only had the option to leave a message and after about 1 hour on hold I did > so. That was a week ago. I had not heard of calling at a specific hour. Is > this something they suggest? Where did you hear of this 0700 calling time? > > Larry > > > > On Dec 8, 2015, at 3:00 PM, Peter Parrish <peter.parr...@calsolareng.com> > wrote: > > Phil Undercuffler has the title of Chief Technologist, Product Development – > or something to that effect. I suggest not trying to reach him with > run-of-the-mill issues, but if your want to engage him about future product > development, or to get confirmation about utility issues, NEM 2.0, industry > trends, etc. he is the best person at Outback Power to talk to. If you want > to know more about how to program the Radian Series, he could point you to > the right person. > > I think a lot of problems with Outback can be traced to their off-grid > history… > > Has anyone tried to make a telecon appointment with Outback Tech Support: > call them at 0700 h PT and ask to get a call back at a certain time later in > the day? > > - Peter > > > Peter T. Parrish, Ph.D. > President, SolarGnosis > 1107 Fair Oaks Ave. > Suite 351 > South Pasadena, CA 91030 > (323) 839-6108 > peter...@pobox.com > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > > > > -- > Tel: 336.266.8800 > NABCEP Certified Solar PV Installation Professional™ 091209-85 > NC Licensed Electrical Contractor > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > t...@swnl.net www.SWNL.net > Solarwinds Northernlights > Serving Mid Coast Maine & Northern California > 207-832-7574 Cl. 610-517-8401 > > Blair "TUMP" May > ******** MAINE'S CHARTER ******** > NABCEP "Certified PV Installer" > > ******** MAINE'S CHARTER ******** > Trace Xantrex "Certified" Dealer / Installer" >
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