Lones Tuss is the OutBack tech rep on the list, not Phil. He lists his phone number in the bios as 360-435-6030 -- I have no idea if that is a general OutBack number, or what. He also lists his email as lt...@outbackpower.com
Gregory Seelhorst wrote at 12:28 PM 12/8/2015:
I've seen Phil Undercuffler mentioned in this group who worked there last I know.Â
Greg
On Dec 8, 2015 2:22 PM, "Dana" <d...@solarwork.com> wrote:
- Same here is some one on line from Outback following this? Comment?
- ----------------------------------------------------------------------------
- Dana Orzel
- Great Solar Works, Inc -Â NABCEP # 051112-136
- E - d...@solarwork.com - Web - solarwork.com
- O - 970.626.5253Â C - 208.721.7003
- "Responsible Technologies for Responsible People since 1988"
- ï Please consider the environment before printing this email.
- -----Original Message-----
- From: RE-wrenches [ mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of penobscotso...@midmaine.com
- Sent: Tuesday, December 08, 2015 12:54 PM
- To: RE-wrenches
- Subject: Re: [RE-wrenches] Outback customer service???
- I too have been frustrated with Outback tech support. I have sat on hold for as long as 40 minutes before anyone picked up. I have suggested they have a "dealers only" line and as any good customer support person would, they empathized with me..........One tech actually told me the majority of their callers were dealers. I think this speaks to the added problem battery based systems and so many new dealers installing them has brought to the industry, but I still feel Outback is doing a disservice to us all......
- > HI Larry;
- >
- > I second your suggestion that dealers have a separate, expedited
- > contact line that reaches someone with a higher level of expertise.
- > 1) We're repeat customers, and their front line sales team.
- > 2) We're not going to call unless its something trickier to figure out.
- > This has been a long term problem with several of the manufacturers.
- >
- > R.Ray Walters
- > CTO, Solarray, Inc
- > Nabcep Certified PV Installer,
- > Licensed Master Electrician
- > Solar Design Engineer
- > 303 505-8760
- >
- > On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
- >> Jay, Thats just nuts!
- >>
- >> I have long wondered why companies like this donât separate customer
- >> service to âprofessionalsâ or "dealersâ who are promoting, selling
- >> and installing their products from the âconsumersâ that bought the
- >> product online and may not have even read the manual. We, the
- >> wrenches, should have our own contact number or person.
- >>
- >> I did receive a voice mail from Outback (thank-you) now I am trying
- >> to reach them again to actually place a parts order.
- >>
- >> Larry
- >>
- >> On Dec 8, 2015, at 9:50 AM, jay <jay.pe...@gmail.com
- >> < mailto:jay.pe...@gmail.com>> wrote:
- >>
- >> tech support is
- >> 360-618-4363
- >>
- >> donât leave a message unless you can wait for a few weeks.
- >>
- >> jay
- >>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems
- >>> <la...@starlightsolar.com <mailto:la...@starlightsolar.com>> wrote:
- >>>
- >>> Does anyone know how to reach Outback customer service? I have
- >>> called, waited and left messages and emailed them with no response.
- >>>
- >>> Thank you,
- >>>
- >>> Larry
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