Advice I often give to students in PV classes: if you are trying to decide between two similar pieces of equipment at a similar cost (rack, inverter, modules, whatever), try calling the tech support line to ask a technical question and see what happens. Does anyone answer and how quickly? If so does that person have a clue as to how to answer your question? If they don't know how quickly can they get you to someone who does? I know things wax and wane over time at any company, but you can sure learn a lot about a company calling the tech support line before you spec equipment.
I would just add that it's pretty amazing Midnite puts their tech support folks names, phone numbers and email addresses on their website. I don't think I've seen any other PV company do that. Rebekah On Tue, Dec 8, 2015 at 5:15 PM, Starlight Solar Power Systems < la...@starlightsolar.com> wrote: > Hi Peter, > > I only had the option to leave a message and after about 1 hour on hold I > did so. That was a week ago. I had not heard of calling at a specific hour. > Is this something they suggest? Where did you hear of this 0700 calling > time? > > Larry > > > > On Dec 8, 2015, at 3:00 PM, Peter Parrish <peter.parr...@calsolareng.com> > wrote: > > Phil Undercuffler has the title of Chief Technologist, Product Development > – or something to that effect. I suggest not trying to reach him with > run-of-the-mill issues, but if your want to engage him about future product > development, or to get confirmation about utility issues, NEM 2.0, industry > trends, etc. he is the best person at Outback Power to talk to. If you want > to know more about how to program the Radian Series, he could point you to > the right person. > > I think a lot of problems with Outback can be traced to their off-grid > history… > > Has anyone tried to make a telecon appointment with Outback Tech Support: > call them at 0700 h PT and ask to get a call back at a certain time later > in the day? > > > - Peter > > Peter T. Parrish, Ph.D. > President, SolarGnosis > 1107 Fair Oaks Ave. > Suite 351 > South Pasadena, CA 91030 > (323) 839-6108 > peter...@pobox.com > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > -- Tel: 336.266.8800 NABCEP Certified Solar PV Installation Professional™ 091209-85 NC Licensed Electrical Contractor
_______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
