I've seen Phil Undercuffler mentioned in this group who worked there last I know.
Greg On Dec 8, 2015 2:22 PM, "Dana" <d...@solarwork.com> wrote: > Same here is some one on line from Outback following this? Comment? > > > ---------------------------------------------------------------------------- > Dana Orzel > Great Solar Works, Inc - NABCEP # 051112-136 > E - d...@solarwork.com - Web - solarwork.com > O - 970.626.5253 C - 208.721.7003 > "Responsible Technologies for Responsible People since 1988" > Please consider the environment before printing this email. > > > > -----Original Message----- > From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On > Behalf Of penobscotso...@midmaine.com > Sent: Tuesday, December 08, 2015 12:54 PM > To: RE-wrenches > Subject: Re: [RE-wrenches] Outback customer service??? > > I too have been frustrated with Outback tech support. I have sat on hold > for as long as 40 minutes before anyone picked up. I have suggested they > have a "dealers only" line and as any good customer support person would, > they empathized with me..........One tech actually told me the majority of > their callers were dealers. I think this speaks to the added problem > battery based systems and so many new dealers installing them has brought > to the industry, but I still feel Outback is doing a disservice to us > all...... > > > > > HI Larry; > > > > I second your suggestion that dealers have a separate, expedited > > contact line that reaches someone with a higher level of expertise. > > 1) We're repeat customers, and their front line sales team. > > 2) We're not going to call unless its something trickier to figure out. > > This has been a long term problem with several of the manufacturers. > > > > R.Ray Walters > > CTO, Solarray, Inc > > Nabcep Certified PV Installer, > > Licensed Master Electrician > > Solar Design Engineer > > 303 505-8760 > > > > On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote: > >> Jay, Thats just nuts! > >> > >> I have long wondered why companies like this don’t separate customer > >> service to “professionals” or "dealers” who are promoting, selling > >> and installing their products from the “consumers” that bought the > >> product online and may not have even read the manual. We, the > >> wrenches, should have our own contact number or person. > >> > >> I did receive a voice mail from Outback (thank-you) now I am trying > >> to reach them again to actually place a parts order. > >> > >> Larry > >> > >> On Dec 8, 2015, at 9:50 AM, jay <jay.pe...@gmail.com > >> <mailto:jay.pe...@gmail.com>> wrote: > >> > >> tech support is > >> 360-618-4363 > >> > >> don’t leave a message unless you can wait for a few weeks. > >> > >> jay > >>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems > >>> <la...@starlightsolar.com <mailto:la...@starlightsolar.com>> wrote: > >>> > >>> Does anyone know how to reach Outback customer service? I have > >>> called, waited and left messages and emailed them with no response. > >>> > >>> Thank you, > >>> > >>> Larry > >>> > >>> > >> > >> _______________________________________________ > >> List sponsored by Redwood Alliance > >> > >> List Address: RE-wrenches@lists.re-wrenches.org > >> <mailto:RE-wrenches@lists.re-wrenches.org> > >> > >> Change listserver email address & settings: > >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > >> > >> List-Archive: > >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis > >> t.html > >> > >> List rules & etiquette: > >> www.re-wrenches.org/etiquette.htm > >> > >> Check out or update participant bios: > >> www.members.re-wrenches.org > >> > >> > >> > >> > >> _______________________________________________ > >> List sponsored by Redwood Alliance > >> > >> List Address: RE-wrenches@lists.re-wrenches.org > >> > >> Change listserver email address & settings: > >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > >> > >> List-Archive: > >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis > >> t.html > >> > >> List rules & etiquette: > >> www.re-wrenches.org/etiquette.htm > >> > >> Check out or update participant bios: > >> www.members.re-wrenches.org > >> > > > > _______________________________________________ > > List sponsored by Redwood Alliance > > > > List Address: RE-wrenches@lists.re-wrenches.org > > > > Change listserver email address & settings: > > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > > > List-Archive: > > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist > > .html > > > > List rules & etiquette: > > www.re-wrenches.org/etiquette.htm > > > > Check out or update participant bios: > > www.members.re-wrenches.org > > > > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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