Larry, I have had as much or more difficulty reaching Outback as what anyone here has explained (and experiences that belong in another forum). I don't think what Peter describes is something Outback will remotely support. In fact, I have had Outback techs provide me a process for fixing/testing a problem, say they cannot wait 15 minutes on hold for me to fix/test the problem, and then tell me they are not allowed to call me back in 15 minutes to check on the fix - instead directing me to call back in to tech support so I can spend an hour on hold only to end up talking with a different tech who knows nothing about the issue (presumably I am on the Outback blacklist).
For what it is worth, my observation has been that calling around 6 AM PST meets with more luck than anything mid-day or late day. I assume all the west coast folks pile on to my calls by around 10-11 EST. Just an anecdotal observation. No hard data. Best of luck. Matt On Tue, December 8, 2015 5:15 pm, Starlight Solar Power Systems wrote: > Hi Peter, > > > I only had the option to leave a message and after about 1 hour on hold I > did so. That was a week ago. I had not heard of calling at a specific > hour. Is this something they suggest? Where did you hear of this 0700 > calling time? > > Larry > > > > > On Dec 8, 2015, at 3:00 PM, Peter Parrish <peter.parr...@calsolareng.com> > wrote: > > > Phil Undercuffler has the title of Chief Technologist, Product > Development â or something to that effect. I suggest not trying to > reach him with run-of-the-mill issues, but if your want to engage him > about future product development, or to get confirmation about utility > issues, NEM 2.0, industry trends, etc. he is the best person at Outback > Power to talk to. If you want to know more about how to program the > Radian Series, he could point you to the right person. > > > I think a lot of problems with Outback can be traced to their off-grid > history⦠> > Has anyone tried to make a telecon appointment with Outback Tech Support: > call them at 0700 h PT and ask to get a call back at a certain time later > in the day? > > - Peter > > > Peter T. Parrish, Ph.D. > President, SolarGnosis > 1107 Fair Oaks Ave. > Suite 351 > South Pasadena, CA 91030 > (323) 839-6108 > peter...@pobox.com > > _______________________________________________ > List sponsored by Redwood Alliance > > > List Address: RE-wrenches@lists.re-wrenches.org > > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.ht > ml > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > Matthew Partymiller Solar Energy Solutions LLC (877) 312-7456 m...@solar-energy-solutions.com _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
