I called outback today and was speaking to a tech after the third ring and thats also been past experiance. Jerry On Dec 8, 2015 3:19 PM, <penobscotso...@midmaine.com> wrote:
> I talked to David Hamilton (head of technical support) about this almost > six months ago. I'm not sure why, but things have not changed as of yet. > Hopefully soon. > > > > I just got off the phone w/ Sandra Herrera, making her aware of this > > thread. Sandra said she is aware of our frustrations and is working to > > correct this. While she is relative new at OB she feels that she does > have > > their support to develop something that may satisfy our needs regarding a > > dealer only line. I doubt that this will happen overnight but as she; > said > > WE THE INSTALLERS are the most important part of OB. Without us being > > confident in their support, we the installers, will sell other products. > > She is open to suggestions and is looking for feed back.. that would be > > creative feed back folks. Tump > > On Dec 8, 2015, at 2:56 PM, Dana wrote: > > > >> Same here is some one on line from Outback following this? Comment? > >> > >> > ---------------------------------------------------------------------------- > >> Dana Orzel > >> Great Solar Works, Inc - NABCEP # 051112-136 > >> E - d...@solarwork.com - Web - solarwork.com > >> O - 970.626.5253 C - 208.721.7003 > >> "Responsible Technologies for Responsible People since 1988" > >> ï Please consider the environment before printing this email. > >> > >> > >> > >> -----Original Message----- > >> From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On > >> Behalf Of penobscotso...@midmaine.com > >> Sent: Tuesday, December 08, 2015 12:54 PM > >> To: RE-wrenches > >> Subject: Re: [RE-wrenches] Outback customer service??? > >> > >> I too have been frustrated with Outback tech support. I have sat on hold > >> for as long as 40 minutes before anyone picked up. I have suggested they > >> have a "dealers only" line and as any good customer support person > >> would, they empathized with me..........One tech actually told me the > >> majority of their callers were dealers. I think this speaks to the added > >> problem battery based systems and so many new dealers installing them > >> has brought to the industry, but I still feel Outback is doing a > >> disservice to us all...... > >> > >> > >> > >>> HI Larry; > >>> > >>> I second your suggestion that dealers have a separate, expedited > >>> contact line that reaches someone with a higher level of expertise. > >>> 1) We're repeat customers, and their front line sales team. > >>> 2) We're not going to call unless its something trickier to figure out. > >>> This has been a long term problem with several of the manufacturers. > >>> > >>> R.Ray Walters > >>> CTO, Solarray, Inc > >>> Nabcep Certified PV Installer, > >>> Licensed Master Electrician > >>> Solar Design Engineer > >>> 303 505-8760 > >>> > >>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote: > >>>> Jay, Thats just nuts! > >>>> > >>>> I have long wondered why companies like this don’t separate customer > >>>> service to “professionals†or "dealers†who are promoting, > >>>> selling > >>>> and installing their products from the “consumers†that bought the > >>>> product online and may not have even read the manual. We, the > >>>> wrenches, should have our own contact number or person. > >>>> > >>>> I did receive a voice mail from Outback (thank-you) now I am trying > >>>> to reach them again to actually place a parts order. > >>>> > >>>> Larry > >>>> > >>>> On Dec 8, 2015, at 9:50 AM, jay <jay.pe...@gmail.com > >>>> <mailto:jay.pe...@gmail.com>> wrote: > >>>> > >>>> tech support is > >>>> 360-618-4363 > >>>> > >>>> don’t leave a message unless you can wait for a few weeks. > >>>> > >>>> jay > >>>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems > >>>>> <la...@starlightsolar.com <mailto:la...@starlightsolar.com>> wrote: > >>>>> > >>>>> Does anyone know how to reach Outback customer service? I have > >>>>> called, waited and left messages and emailed them with no response. > >>>>> > >>>>> Thank you, > >>>>> > >>>>> Larry > >>>>> > >>>>> > >>>> > >>>> _______________________________________________ > >>>> List sponsored by Redwood Alliance > >>>> > >>>> List Address: RE-wrenches@lists.re-wrenches.org > >>>> <mailto:RE-wrenches@lists.re-wrenches.org> > >>>> > >>>> Change listserver email address & settings: > >>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > >>>> > >>>> List-Archive: > >>>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis > >>>> t.html > >>>> > >>>> List rules & etiquette: > >>>> www.re-wrenches.org/etiquette.htm > >>>> > >>>> Check out or update participant bios: > >>>> www.members.re-wrenches.org > >>>> > >>>> > >>>> > >>>> > >>>> _______________________________________________ > >>>> List sponsored by Redwood Alliance > >>>> > >>>> List Address: RE-wrenches@lists.re-wrenches.org > >>>> > >>>> Change listserver email address & settings: > >>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > >>>> > >>>> List-Archive: > >>>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis > >>>> t.html > >>>> > >>>> List rules & etiquette: > >>>> www.re-wrenches.org/etiquette.htm > >>>> > >>>> Check out or update participant bios: > >>>> www.members.re-wrenches.org > >>>> > >>> > >>> _______________________________________________ > >>> List sponsored by Redwood Alliance > >>> > >>> List Address: RE-wrenches@lists.re-wrenches.org > >>> > >>> Change listserver email address & settings: > >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > >>> > >>> List-Archive: > >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist > >>> .html > >>> > >>> List rules & etiquette: > >>> www.re-wrenches.org/etiquette.htm > >>> > >>> Check out or update participant bios: > >>> www.members.re-wrenches.org > >>> > >>> > >> > >> > >> _______________________________________________ > >> List sponsored by Redwood Alliance > >> > >> List Address: RE-wrenches@lists.re-wrenches.org > >> > >> Change listserver email address & settings: > >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > >> > >> List-Archive: > >> > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > >> > >> List rules & etiquette: > >> www.re-wrenches.org/etiquette.htm > >> > >> Check out or update participant bios: > >> www.members.re-wrenches.org > >> > >> > >> _______________________________________________ > >> List sponsored by Redwood Alliance > >> > >> List Address: RE-wrenches@lists.re-wrenches.org > >> > >> Change listserver email address & settings: > >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > >> > >> List-Archive: > >> > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > >> > >> List rules & etiquette: > >> www.re-wrenches.org/etiquette.htm > >> > >> Check out or update participant bios: > >> www.members.re-wrenches.org > >> > > > >> t...@swnl.net www.SWNL.net > >> Solarwinds Northernlights > >> Serving Mid Coast Maine & Northern California > >> 207-832-7574 Cl. 610-517-8401 > >> Blair "TUMP" May > >> ******** MAINE'S CHARTER ******** > >> NABCEP "Certified PV Installer" > >> > >> ******** MAINE'S CHARTER ******** > >> Trace Xantrex "Certified" Dealer / Installer" > >> > > > > > > _______________________________________________ > > List sponsored by Redwood Alliance > > > > List Address: RE-wrenches@lists.re-wrenches.org > > > > Change listserver email address & settings: > > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > > > List-Archive: > > > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > > > List rules & etiquette: > > www.re-wrenches.org/etiquette.htm > > > > Check out or update participant bios: > > www.members.re-wrenches.org > > > > > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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