This is in no way a reflection on the techs. They are overworked IMHO. I got an answer yesterday after just a few minutes.
Jay Peltz power. Sent from my iPhone > On Dec 8, 2015, at 11:56 AM, Dana <d...@solarwork.com> wrote: > > Same here is some one on line from Outback following this? Comment? > > ---------------------------------------------------------------------------- > Dana Orzel > Great Solar Works, Inc - NABCEP # 051112-136 > E - d...@solarwork.com - Web - solarwork.com > O - 970.626.5253 C - 208.721.7003 > "Responsible Technologies for Responsible People since 1988" > Please consider the environment before printing this email. > > > > -----Original Message----- > From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On > Behalf Of penobscotso...@midmaine.com > Sent: Tuesday, December 08, 2015 12:54 PM > To: RE-wrenches > Subject: Re: [RE-wrenches] Outback customer service??? > > I too have been frustrated with Outback tech support. I have sat on hold for > as long as 40 minutes before anyone picked up. I have suggested they have a > "dealers only" line and as any good customer support person would, they > empathized with me..........One tech actually told me the majority of their > callers were dealers. I think this speaks to the added problem battery based > systems and so many new dealers installing them has brought to the industry, > but I still feel Outback is doing a disservice to us all...... > > > >> HI Larry; >> >> I second your suggestion that dealers have a separate, expedited >> contact line that reaches someone with a higher level of expertise. >> 1) We're repeat customers, and their front line sales team. >> 2) We're not going to call unless its something trickier to figure out. >> This has been a long term problem with several of the manufacturers. >> >> R.Ray Walters >> CTO, Solarray, Inc >> Nabcep Certified PV Installer, >> Licensed Master Electrician >> Solar Design Engineer >> 303 505-8760 >> >>> On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote: >>> Jay, Thats just nuts! >>> >>> I have long wondered why companies like this don’t separate customer >>> service to “professionals” or "dealers” who are promoting, selling >>> and installing their products from the “consumers” that bought the >>> product online and may not have even read the manual. We, the >>> wrenches, should have our own contact number or person. >>> >>> I did receive a voice mail from Outback (thank-you) now I am trying >>> to reach them again to actually place a parts order. >>> >>> Larry >>> >>> On Dec 8, 2015, at 9:50 AM, jay <jay.pe...@gmail.com >>> <mailto:jay.pe...@gmail.com>> wrote: >>> >>> tech support is >>> 360-618-4363 >>> >>> don’t leave a message unless you can wait for a few weeks. >>> >>> jay >>>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems >>>> <la...@starlightsolar.com <mailto:la...@starlightsolar.com>> wrote: >>>> >>>> Does anyone know how to reach Outback customer service? I have >>>> called, waited and left messages and emailed them with no response. >>>> >>>> Thank you, >>>> >>>> Larry >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> <mailto:RE-wrenches@lists.re-wrenches.org> >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis >>> t.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >>> >>> >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis >>> t.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist >> .html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
