Have to add to this thread that I called them this morning with a minor issue and they picked up from hold within one minute.
Daryl > The manuals could be a lot better too. Usually I need a few pages > from a long manual, and don't benefit from reading pages and pages of > warnings and basic stuff. Clear and complete indexing could reduce > the load on tech support. > > At 02:54 PM 12/8/2015, you wrote: >>I too have been frustrated with Outback tech support. I have sat on hold >>for as long as 40 minutes before anyone picked up. I have suggested they >>have a "dealers only" line and as any good customer support person would, >>they empathized with me..........One tech actually told me the majority >> of >>their callers were dealers. I think this speaks to the added problem >>battery based systems and so many new dealers installing them has brought >>to the industry, but I still feel Outback is doing a disservice to us >>all...... >> >> >> >> > HI Larry; >> > >> > I second your suggestion that dealers have a separate, expedited >> contact >> > line that reaches someone with a higher level of expertise. >> > 1) We're repeat customers, and their front line sales team. >> > 2) We're not going to call unless its something trickier to figure >> out. >> > This has been a long term problem with several of the manufacturers. >> > >> > R.Ray Walters >> > CTO, Solarray, Inc >> > Nabcep Certified PV Installer, >> > Licensed Master Electrician >> > Solar Design Engineer >> > 303 505-8760 >> > >> > On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote: >> >> Jay, Thats just nuts! >> >> >> >> I have long wondered why companies like this don't separate customer >> >> service to "professionals" or "dealers" who are promoting, selling >> and >> >> installing their products from the "consumers" that bought the >> product >> >> online and may not have even read the manual. We, the wrenches, >> should >> >> have our own contact number or person. >> >> >> >> I did receive a voice mail from Outback (thank-you) now I am trying >> to >> >> reach them again to actually place a parts order. >> >> >> >> Larry >> >> >> >> On Dec 8, 2015, at 9:50 AM, jay <jay.pe...@gmail.com >> >> <mailto:jay.pe...@gmail.com>> wrote: >> >> >> >> tech support is >> >> 360-618-4363 >> >> >> >> don't leave a message unless you can wait for a few weeks. >> >> >> >> jay >> >>> On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems >> >>> <la...@starlightsolar.com <mailto:la...@starlightsolar.com>> wrote: >> >>> >> >>> Does anyone know how to reach Outback customer service? I have >> >>> called, waited and left messages and emailed them with no response. >> >>> >> >>> Thank you, >> >>> >> >>> Larry >> >>> >> >>> >> >> >> >> _______________________________________________ >> >> List sponsored by Redwood Alliance >> >> >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> <mailto:RE-wrenches@lists.re-wrenches.org> >> >> >> >> Change listserver email address & settings: >> >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> >> >> List-Archive: >> >> >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> >> >> List rules & etiquette: >> >> www.re-wrenches.org/etiquette.htm >> >> >> >> Check out or update participant bios: >> >> www.members.re-wrenches.org >> >> >> >> >> >> >> >> >> >> _______________________________________________ >> >> List sponsored by Redwood Alliance >> >> >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> >> >> Change listserver email address & settings: >> >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> >> >> List-Archive: >> >> >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> >> >> List rules & etiquette: >> >> www.re-wrenches.org/etiquette.htm >> >> >> >> Check out or update participant bios: >> >> www.members.re-wrenches.org >> >> >> > >> > _______________________________________________ >> > List sponsored by Redwood Alliance >> > >> > List Address: RE-wrenches@lists.re-wrenches.org >> > >> > Change listserver email address & settings: >> > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> > >> > List-Archive: >> > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> > >> > List rules & etiquette: >> > www.re-wrenches.org/etiquette.htm >> > >> > Check out or update participant bios: >> > www.members.re-wrenches.org >> > >> > >> >> >>_______________________________________________ >>List sponsored by Redwood Alliance >> >>List Address: RE-wrenches@lists.re-wrenches.org >> >>Change listserver email address & settings: >>http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >>List-Archive: >>http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >>List rules & etiquette: >>www.re-wrenches.org/etiquette.htm >> >>Check out or update participant bios: >>www.members.re-wrenches.org > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
