HI Larry;
I second your suggestion that dealers have a separate, expedited contact
line that reaches someone with a higher level of expertise.
1) We're repeat customers, and their front line sales team.
2) We're not going to call unless its something trickier to figure out.
This has been a long term problem with several of the manufacturers.
R.Ray Walters
CTO, Solarray, Inc
Nabcep Certified PV Installer,
Licensed Master Electrician
Solar Design Engineer
303 505-8760
On 12/8/2015 10:59 AM, Starlight Solar Power Systems wrote:
Jay, Thats just nuts!
I have long wondered why companies like this don’t separate customer
service to “professionals” or "dealers” who are promoting, selling and
installing their products from the “consumers” that bought the product
online and may not have even read the manual. We, the wrenches, should
have our own contact number or person.
I did receive a voice mail from Outback (thank-you) now I am trying to
reach them again to actually place a parts order.
Larry
On Dec 8, 2015, at 9:50 AM, jay <jay.pe...@gmail.com
<mailto:jay.pe...@gmail.com>> wrote:
tech support is
360-618-4363
don’t leave a message unless you can wait for a few weeks.
jay
On Dec 8, 2015, at 8:46 AM, Starlight Solar Power Systems
<la...@starlightsolar.com <mailto:la...@starlightsolar.com>> wrote:
Does anyone know how to reach Outback customer service? I have
called, waited and left messages and emailed them with no response.
Thank you,
Larry
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