Jason Slagle wrote: > On Tue, 7 Apr 2009, Bryan Kearney wrote: > >> Kyle Cordes wrote: >>> There is dangerous territory nearby: Paying customers have a higher >>> expectation of a smooth out-of-box-experience, than open source users; >>> to make this happen it is necessary to debug vigorously. However, open >>> source users tend to chafe at the thought of a "community" version >>> intentionally left buggy while a "pay" version is fixed. I think the >>> only clean way out of this is a lot of debugging. >>> >>> Related to this, I can tell you from personal experience in commercial >>> software: support costs can be an enormously drain. The most effective >>> way to keep them down is with relentless quality improvement: kill bugs, >>> make features more comprehensible, document, make failure modes gentle, >>> make errors clear, etc. >>> >> But this is the value of a community. Too often the focus is on the >> developers. But users are even more valuable. If RL were to release a >> full featured community version, and then a supported version based on >> that.. the community is doing the hardening. This does not mean that the >> community version is bad.. just new. The proof would be that bugs get >> fixed in both. > > That's not how the model tends to work though. Usually the paid community > gets the product first with the community version lagging behind by a > release. > > Jason > > Depends on the community I guess. The ones I have been with are not that way. As typical, your mileage may vary. -- bk
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