On Tue, 7 Apr 2009, Bryan Kearney wrote: > Kyle Cordes wrote: >> >> There is dangerous territory nearby: Paying customers have a higher >> expectation of a smooth out-of-box-experience, than open source users; >> to make this happen it is necessary to debug vigorously. However, open >> source users tend to chafe at the thought of a "community" version >> intentionally left buggy while a "pay" version is fixed. I think the >> only clean way out of this is a lot of debugging. >> >> Related to this, I can tell you from personal experience in commercial >> software: support costs can be an enormously drain. The most effective >> way to keep them down is with relentless quality improvement: kill bugs, >> make features more comprehensible, document, make failure modes gentle, >> make errors clear, etc. >> > But this is the value of a community. Too often the focus is on the > developers. But users are even more valuable. If RL were to release a > full featured community version, and then a supported version based on > that.. the community is doing the hardening. This does not mean that the > community version is bad.. just new. The proof would be that bugs get > fixed in both.
That's not how the model tends to work though. Usually the paid community gets the product first with the community version lagging behind by a release. Jason -- Jason Slagle - RHCE /"\ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ / ASCII Ribbon Campaign . X - NO HTML/RTF in e-mail . / \ - NO Word docs in e-mail . --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Puppet Users" group. To post to this group, send email to puppet-users@googlegroups.com To unsubscribe from this group, send email to puppet-users+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/puppet-users?hl=en -~----------~----~----~----~------~----~------~--~---
